What are the responsibilities and job description for the Engagement Manager position at Vaco by Highspring?
We are seeking a high-performing, generalist operator to join a strategy-driven team focused on launching and scaling new, high-impact product initiatives. This role sits at the intersection of strategy, product, and client delivery, with a mandate to take early-stage offerings from concept to successful customer deployment.
As an Engagement Lead, you will own client engagements end-to-end-guiding implementations, driving alignment across stakeholders, and ensuring successful adoption of new solutions. In addition to execution, you will play a key role in shaping how engagements are delivered by building scalable processes, frameworks, and best practices.
This is an ideal opportunity for candidates from consulting or other generalist, client-facing backgrounds who thrive in fast-paced, ambiguous environments and want to operate with a high degree of ownership.
Key Responsibilities- Own client engagements end-to-end: Lead deployments from late-stage pre-sales through implementation and post-launch stabilization, ensuring timelines, outcomes, and stakeholder alignment are achieved
- Support pre-sales and scoping: Partner with internal teams during later-stage sales cycles to scope engagements, define success metrics, and set realistic expectations
- Drive discovery and solution design: Translate ambiguous client needs into structured workflows, requirements, and implementation plans
- Execute complex projects: Manage multiple workstreams simultaneously, coordinating across internal teams and external stakeholders while maintaining clear timelines and communication
- Lead implementation and launch: Partner cross-functionally to configure solutions, support data-related processes, and drive successful go-live and adoption
- Influence product development: Collaborate with product and engineering teams to translate client feedback into actionable product improvements and roadmap priorities
- Build scalable processes: Develop repeatable playbooks, tools, and systems to improve the efficiency and quality of future engagements
- 3-6 years of experience in management consulting, corporate strategy, product roles, or other generalist, client-facing positions
- Proven ability to manage complex, ambiguous projects independently and drive them through to completion
- Strong client-facing and stakeholder management skills, with the ability to build trust and influence decisions
- High level of ownership, adaptability, and comfort operating in fast-paced, evolving environments
- Strong problem-solving and structured thinking capabilities
- Technical aptitude or comfort working with technical products (formal technical background is a plus, not required)
- Compensation: $160,000 - $250,000 base salary equity
- Work Model: Primarily in-office (4-5 days per week in NYC)
- Travel: Approximately once per month (3 days) for client engagements
- Team Structure: Role sits within a strategy-focused team, with reporting lines dependent on level of seniority.
This is a unique opportunity to join a high-growth environment and work on net-new initiatives that are critical to the company's future. Rather than following established processes, you will help build them-gaining exposure to strategy, product development, and client execution while operating with significant autonomy and impact.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Salary : $160,000 - $250,000