What are the responsibilities and job description for the Billing Specialist position at Vaco by Highspring?
We are seeking a detail-orientedBilling & Invoicing Analystto support the accurate processing, validation, and delivery of customer invoices and billing information. This role will work closely with cross-functional teams to resolve billing discrepancies, ensure appropriate documentation, support tax and audit requirements, and identify opportunities to improve billing processes and efficiencies.
The ideal candidate will have strong analytical and organizational skills, advanced Excel capabilities, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities- Validate customer support and system data to ensure accurate booking and invoicing of new billing contracts within Salesforce (SFDC).
- Coordinate with cross-functional teams to obtain required documentation and resolve system or billing discrepancies in a timely manner.
- Maintain electronic checklists and tracking records for billed customers with special billing circumstances.
- Process and distribute customer invoices and upload invoices to third-party purchasing platforms, such as Ariba and Coupa, when applicable.
- Maintain and update ITM files and other systems with accurate invoicing information.
- Validate that applicable taxes are accurately calculated and applied to customer invoices and collaborate with the Tax Department to resolve tax-related issues.
- Process customer credits, billing adjustments, and other invoice corrections as needed.
- Maintain and organize documentation in SharePoint to support internal and external audit requests.
- Collaborate with Collections, CRM, Revenue Recognition, and other cross-functional teams to investigate and resolve billing inquiries and customer disputes.
- Escalate complex billing issues when necessary to ensure timely and appropriate resolution.
- Develop a strong understanding of billing processes and proactively recommend improvements, efficiencies, and process enhancements.
- Support ad hoc projects and other business initiatives aligned with organizational priorities.
- Maintain confidentiality and exercise sound judgment when handling sensitive financial and customer information.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Salary : $35