Admin Assistant | Onsite in Cheyenne, WY

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

***Admin Assistant***
***Onsite in Cheyenne, WY***
***Upto $19/hr on W2***

About the role:
The Office Assistant is responsible for processing department, Virtual Office, and Registered Agent mail. Also responsible for processing Services of Process (SOPs). Answering phone calls and requests for client account maintenance, handling inbound/outbound correspondence, data entry, and miscellaneous administrative tasks as assigned. Since this position requires interaction with team members and clients of all organizational levels via telephone and email, it is essential that this individual have effective customer service, communication, and problem-solving skills.

Responsibilities:

• Ensure superior customer service is provided at all times.
• Answer incoming phone calls and support tickets Escalate calls and tickets as needed to other teams or departments.
• Communicate with clients and colleagues in an efficient, professional and courteous manner.
• Retrieve, sort, distribute, log and forward correspondence.
• Process mail and packages.
• Maintain consistent attendance and punctuality.
• Maintain professional demeanor and appearance.
• Maintain high level of professionalism and a positive attitude.
• Assist with receiving and handling of service of process.
• Delivery and handling of filings with jurisdictional offices. (varies by office location)
• Other duties as assigned.
  

Qualifications:

• Minimum of high school diploma and/or 2 years equivalent experience in customer service.
• Exceptional phone/email etiquette and professional demeanor and appearance.
• Effective communication (verbal and written) and relationship building skills.
• Analytical critical thinking and problem-solving skills.
• Must be very detail-oriented with strong organizational skills.
• Ability to work independently and in a team environment.
• Ability to be self-directed and work efficiently with minimal supervision.
• Ability to multitask and effectively handle multiple time-sensitive projects.
• Knowledge of general corporate procedures and/or willingness to learn.
• Ability to work in a fast-paced, high-energy environment.
• Must be computer literate; intermediate-level skills with MS Office apps are required.
• Works effectively with others; looks for and takes advantage of opportunities to help others. Shares knowledge and information willingly and openly.
• Is more passionate about the solution than the problem.
• Actively supports the spirit of teamwork including participation in improvement-related programs.
• Cares about the quality of work and pays attention to detail.
• Takes personal responsibility for following through, and for achieving objectives.
• Demonstrates commitment to personal growth and learning and applies knowledge in a variety of situations. Treats others with respect: values differences and honors the perception of others.
• Demonstrates flexibility and willingness to perform above and beyond expectations to achieve objectives. Displays initiative in seeking new work when time is available.
• Ability to effectively present information and respond to questions from colleagues and customers whose first language is English. Must be able to communicate via MS Teams and email.
  

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.


• Virginia residents may access our state specific policies here.


• Residents of all other states may access our policies here.


• Canadian residents may access our policies in English here and in French here.


• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).