Senior Client Advisor

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Role Overview

As a Senior Client Advisor, you act as an ambassador of the Maison’s values and standards, setting the benchmark for excellence in client engagement. You shape and sustain high - impact client relationships by combining mastery of the Maison’s universe with a sophisticated client guidance. You anticipate client expectations, deliver consistently exceptional experiences, and contribute to long -term loyalty and Maison advocacy.

Responsibilities

Develop Client Relationship

• Deliver an exceptional, bespoke in-store experience and memorable client journey across every touchpoint
• Establish and grow long -term client relationships, anticipating needs and exceeding expectations
• Serve as a trusted advisor by maintaining refined product knowledge, high service standards, and an inviting boutique atmosphere
• As a team player, drive excellence in client journey by applying effective clienteling approaches and supporting the team on achieving boutique qualitative and quantitative goals
• Partner with Boutique and local leadership to plan and support in -store and external client activations, and networking initiatives
• Ensure accurate and strategic client data capture to foster engagement, follow -up, and long term retention
• Proactively explore client development opportunities recruit new high potential prospects and retain clients
  
  

Drive Business Performance

• Consistently achieve —and ideally exceed —personal sales goals while upholding Maison values
• Master and role -model every key moment of the sales ceremony, coaching junior team members as needed
• Ask insightful questions to uncover client needs, provide tailored recommendations, and secure long -term loyalty
• Confidently manage negotiations and handle objections with poise and integrity
• Support after-sales clients, ensuring a seamless and elevated experience
• Operate with expert awareness of industry trends, competitors, and market dynamics to advise through elevated client relation
  
  

Act as a Maison ambassador

• Bring the Maison’s heritage, craftsmanship, and values to life with passion and authenticity
• Communicate and educate clients on product creation, materials, care, and design philosophy
• Demonstrate expert knowledge across all collections, adapting your storytelling to each client profile
• Represent the Maison, translating the complexity of fine watchmaking into compelling stories that enhance emotional connection and client appreciation.
• Serve as a role model of behavior, tone, luxury standards, and service excellence for the boutique team
  
  

Ensure Operational Excellence

• Uphold all Group, Maison, and boutique security and operational procedures
• Support boutique daily set -up, closing activities, and maintenance of displays and back -stock
• Participate in merchandising execution to ensure visual excellence in line with Maison standards
• Contribute to inventory processes, cycle counts, and audit preparation
• Assist with key operational and back -office projects as required
• Demonstrate strong expertise, enabling effective operational support to the tea
  
  

Qualifications

Education:

• College degree preferred
  
  

Required Experience

• 5-8 years experience in luxury retail, fine jewelry, watchmaking, fashion, hospitality or private-client service
• Proven success in high-end sales & clienteling, consistently meeting/exceeding goals
  
  

Technical Skills / Abilities

• Experience managing HNW / UHNW clients and sensitive, confidential relationships
• Strong mastery of the luxury sales ceremony and elevated service excellence
• Demonstrated ability to lead by example
• Skilled in client development, networking, and building client portfolios
• Confident using CRM tools and digital clienteling platforms
  
  

Personal Skills

• Fluent in English - additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends
  
  

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $28 - $32

Salary will be determined based on relevant skills and experience.