What are the responsibilities and job description for the Customer Service Specialist position at Vacation Innovations?
Job Details
Description
Hybrid opportunity
$16.00 an hour
Why work with us?
With nearly 300 employees and more than two decades in operation, Vacation Innovations has grown into the world’s largest provider of secondary market services and solutions for the vacation ownership industry. Our corporate headquarters, located in Orlando, Florida, positions us perfectly within the timeshare capital of the world, and we continually attract some of the best talent in the industry.
Responsibilities/Duties
Description
Hybrid opportunity
$16.00 an hour
Why work with us?
With nearly 300 employees and more than two decades in operation, Vacation Innovations has grown into the world’s largest provider of secondary market services and solutions for the vacation ownership industry. Our corporate headquarters, located in Orlando, Florida, positions us perfectly within the timeshare capital of the world, and we continually attract some of the best talent in the industry.
Responsibilities/Duties
- Handle all inbound and outbound calls
- Offer exceptional customer service
- Address escalated phone calls
- Accurately answer questions and concerns from owners, vendors, and brokers
- Resolve customer issues with minimal supervision
- Update and analyze file tracking system notes
- Understand and interpret transfer documents
- Communicate status of transfer process with customer
- Minimum of one year customer service/call center experience
- High School Diploma or equivalent level of education
- Highly motivated, goal oriented
- Capable of articulating professionally to customer
- Ability to effectively manage time
- Must be able to effectively analyze and interpret data
- Possess strong reading comprehension and written communication skills
- Strong attention to detail
- Proven internet and computer software skills
- Basic data entry skills
- Proper note taking ability
Salary : $16