What are the responsibilities and job description for the Travel Tours Agent position at Vacation Innovations LLC?
About Vacation Innovations:
Since its founding in 1999, Vacation Innovations has served as a trusted partner within the travel industry, offering best-in class travel services and industry-leading expertise in vacation ownership solutions for consumers and developers. We strive to provide long-term, incremental value within the industry through innovative products and partnerships.
Vacation Innovations has assembled a host of major consumer brands that provide secondary market solutions for the vacation ownership industry, including online resale and rental advertising for owners, licensed timeshare brokerage, and customized services for resorts, resort developers, HOAs and management companies. With a talented and professional staff of more than 250 employees across its offices in Orlando, FL and Exeter, NH, Vacation Innovations is reinventing the online marketplace for vacation ownership and vacation rentals.
Benefits
In addition to a competitive commission structure, we offer a full umbrella of benefits including: medical, dental, vision, flex spending, disability, life, 401(k), and much more. We offer paid time off, paid holidays, and provide access to discounted flights, hotels, resorts, and rental cars.
Responsibilities/Duties:
- Assist guests with inquiries relating to the package they have already purchased and information regarding their upcoming vacation.
- Provide complete and accurate information to guests on every telephone call. Especially information about transportation, accommodations, premiums, and promotions.
- Confirm reservations and details of the guest package.
- Take escalation calls diffusing the situation with guest when needed.
- Handle and resolve situations with dissatisfied guests in a timely manner.
- Maintain an upbeat, positive, and motivated demeanor especially when interacting with guests, coworkers, and managers.
- Persuade guest to book certain property months according to goals that are established.
- Answer calls from guests who have booked packages who are wanting to make date changes and respond to questions concerning their upcoming vacation.
- Confirm reservations and details of the guest package.
- Handle and resolve situations with dissatisfied guests in a timely manner.
Requirements
- Must be able to work in office
- Minimum of 4 year customer service, call center or related experience
- High School Diploma or equivalent level of education
- Highly motivated, self-starter
- Capable of articulating professionally to customers
- Ability to effectively manage time, a strong sense of urgency applied to all tasks
- Must be able to effectively analyze and interpret data
