Customer Service Specialist

Why work with us?

With nearly 300 employees and more than two decades in operation, Vacation Innovations has grown into the world’s largest provider of secondary market services and solutions for the vacation ownership industry.  Our corporate headquarters, located in Orlando, Florida, positions us perfectly within the timeshare capital of the world, and we continually attract some of the best talent in the industry.

Responsibilities/Duties:

• Handle all inbound and outbound calls
• Offer exceptional customer service
• Address escalated phone calls
• Accurately answer questions and concerns from owners, vendors, and brokers
• Resolve customer issues with minimal supervision
• Update and analyze file tracking system notes
• Understand and interpret transfer documents
• Communicate status of transfer process with customer

Key Skills/Qualifications:

• Minimum of one year customer service/call center experience
• High School Diploma or equivalent level of education

• Highly motivated, goal oriented
• Capable of articulating professionally to customer

• Ability to effectively manage time
• Must be able to effectively analyze and interpret data

• Possess strong reading comprehension and written communication skills
• Strong attention to detail

• Proven internet and computer software skills
• Basic data entry skills
• Proper note taking ability

About Vacation Innovations: Since its founding in 1999, Vacation Innovations has assembled a host of major consumer brands that provide secondary market solutions for the vacation ownership industry, including online resale and rental advertising for owners, licensed timeshare brokerage, and customized services for resorts, resort developers, HOAs and management companies. With a talented and professional staff of more than 250 employees across its offices in Orlando, FL and Exeter, NH, Vacation Innovations is reinventing the online marketplace for vacation ownership and vacation rentals.