What are the responsibilities and job description for the Reservation Sales Supervisor position at Vacation HR?
Leadership Responsibilities
- Supervise and support the day-to-day activities of the reservation's sales team.
- Monitor individual and team performance; provide regular coaching and feedback to improve results.
- Set and track sales targets aligned with business goals.
- Train new hires and deliver ongoing training to maintain high levels of product knowledge and effective sales techniques.
- Analyze sales data and prepare performance reports in collaboration with management.
- Ensure compliance with company policies and procedures.
Key Responsibilities
- Handle incoming reservation inquiries via phone, email, and online channels.
- Provide guests with detailed information about accommodations, rates, and services.
- Accurately process reservations, modifications, and cancellations in accordance with company policies.
- Use effective sales techniques to convert inquiries into bookings and meet revenue targets.
- Collaborate with departments such as Owner Relations, Operations, and Guest Services to resolve issues and enhance the overall guest experience.
- Respond to escalated customer concerns with professionalism and efficiency.
- Assist in updating reservations and managing special requests.
