Property Services Manager

The Property Services Manager at Carolina Beach Realty is responsible for overseeing the day-to-day operations and service performance of a portfolio of vacation rental homes in the Carolina Beach and Kure Beach markets. This role ensures homes are consistently guest-ready, properly maintained, and operating at the service standards expected by Carolina Beach Realty and its homeowners.

The Property Services Manager plays a key operational role in coordinating housekeeping, inspections, maintenance, and vendor services while supporting guest experience and homeowner satisfaction. This position requires strong organization, attention to detail, and the ability to respond quickly to operational needs in a fast-paced vacation rental environment.

The Property Services Manager will also participate in a scheduled on-call rotation to support urgent guest or property issues outside of normal business hours.

Key Responsibilities

Property Operations & Quality Control

·       Conduct routine property inspections to ensure homes meet Carolina Beach Realty standards for cleanliness, safety, presentation, and functionality.

·       Oversee property readiness including restocking supplies, linen organization, and ensuring homes are properly staged for guest arrival.

·       Identify maintenance or housekeeping issues and ensure they are addressed quickly and properly.

·       Track property condition and report recurring issues or recommended improvements.

Housekeeping & Maintenance Coordination

·       Coordinate scheduling of housekeepers, inspectors, and maintenance technicians based on occupancy and operational needs.

·       Manage property tasks through systems such as Breezeway or other property management platforms.

·       Ensure work orders are assigned, tracked, and completed properly.

·       Coordinate vendors and contractors for repairs and service work.

·       Monitor inventory and ordering of housekeeping and maintenance supplies.

Guest Experience Support

·       Provide on-site support for guest service teams when issues arise.

·       Respond to guest-impacting concerns such as cleanliness issues, minor maintenance problems, lockouts, or urgent requests.

·       Ensure guest issues are resolved quickly and professionally to maintain strong reviews and guest satisfaction.

Owner Support & Property Performance

·       Communicate with Owner Relations regarding property condition, maintenance needs, and operational updates.

·       Provide recommendations for preventative maintenance or property improvements.

·       Ensure owner preferences and property notes are properly documented and followed.

Administrative & Operational Duties

·       Maintain accurate property records, work orders, and service documentation in company systems.

·       Review vendor invoices and operational expenses related to property services.

·       Support onboarding of new properties and assist with property transitions when needed.

Team & Vendor Coordination

·       Work closely with internal departments including Reservations, Guest Services, Housekeeping, Maintenance, and Owner Relations.

·       Coordinate with third-party vendors to ensure service work meets company expectations.

·       Help maintain accountability and service quality across all field teams.

On-Call Responsibilities

·       Participate in an on-call rotation schedule to respond to urgent property or guest issues outside of normal business hours.

·       Address situations such as emergency maintenance issues, guest lockouts, safety concerns, or other time-sensitive matters.

·       Coordinate with maintenance staff, vendors, or internal teams to resolve issues quickly.