What are the responsibilities and job description for the Senior Director, Training & Hospitality Excellence position at Vacatia?
Join Vacatia and Build the Engine Behind Exceptional Guest Experiences
Location: Orlando, Florida (Hybrid)
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products — blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for a transformational hospitality leader who will elevate how service is delivered across our entire resort portfolio. As Senior Director, Training & Hospitality Excellence, you will design and lead the systems that define what great service looks like and ensure it is consistently delivered at scale.
This role goes beyond traditional training. You will shape the standards, build the capability, and implement the operational discipline that turns guest experience into a measurable, repeatable, and differentiating strength for Vacatia.
If you thrive in dynamic, fast-paced environments and love building systems, developing leaders, and raising the bar on service excellence — this is your opportunity to create lasting impact across the organization.
Why You’ll Love Working at Vacatia
Join us at the start of something big. If you’re ready to build the systems, develop the leaders, and define the standards that shape exceptional guest experiences, we’d love to hear from you.
Location: Orlando, Florida (Hybrid)
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products — blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for a transformational hospitality leader who will elevate how service is delivered across our entire resort portfolio. As Senior Director, Training & Hospitality Excellence, you will design and lead the systems that define what great service looks like and ensure it is consistently delivered at scale.
This role goes beyond traditional training. You will shape the standards, build the capability, and implement the operational discipline that turns guest experience into a measurable, repeatable, and differentiating strength for Vacatia.
If you thrive in dynamic, fast-paced environments and love building systems, developing leaders, and raising the bar on service excellence — this is your opportunity to create lasting impact across the organization.
Why You’ll Love Working at Vacatia
- Build the Future: Design and implement the training, standards, and systems that define the Vacatia guest experience.
- Impact That Matters: Directly influence guest satisfaction, owner loyalty, and overall brand perception across a growing portfolio.
- Innovation at Scale: Transform how hospitality excellence is delivered using structured standards, data, and modern training approaches.
- Autonomy and Ownership: Lead a highly visible function with the ability to shape strategy, build teams, and drive execution.
- Culture of Growth: Join a fast-moving organization where continuous improvement, learning, and operational excellence are core to success.
- Design and lead enterprise-wide training programs that build leadership capability and elevate frontline service delivery.
- Establish and implement service standards that are practical, measurable, and consistently executed across all properties.
- Lead structured inspections and performance audits to identify gaps and drive accountability.
- Partner with General Managers and operational leaders to improve service delivery and align teams under a unified experience framework.
- Identify friction points in the guest journey and implement solutions that improve both the emotional and operational experience.
- Leverage customer feedback and performance data to continuously improve service quality and training effectiveness.
- Build scalable systems and processes that ensure hospitality excellence grows with the business.
- 8 years of leadership experience in hospitality, training, customer experience, or multi-site operations.
- Proven experience building and scaling training programs and leadership development initiatives.
- Strong background in service standards, quality assurance, or hospitality excellence frameworks.
- Experience leading cross-functional initiatives and influencing senior stakeholders.
- Analytical mindset with the ability to use data to drive decisions and improvements.
- Strong communication and leadership presence with the ability to engage both executives and frontline teams.
- Ability to operate in fast-paced, evolving environments and drive change effectively.
- Experience in hospitality, travel, vacation ownership, or service-driven industries preferred.
Join us at the start of something big. If you’re ready to build the systems, develop the leaders, and define the standards that shape exceptional guest experiences, we’d love to hear from you.