What are the responsibilities and job description for the Reservations Agent position at Vacatia?
Join Vacatia and Deliver Exceptional Experiences for Owners & Guests
Location: Colonies at Williamsburg resort - 5380 Olde Towne Rd, Williamsburg, VA 23188
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels. If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence.
Why You’ll Love Working at Vacatia
Build the Future: Support a modern, tech-enabled reservations operation leveraging Salesforce, Cloudbeds, and integrated booking platforms.
Impact That Matters: Be the first point of contact delivering a seamless, positive experience for owners, guests, and partners.
Innovation at Scale: Work with cross-functional teams and multiple systems to streamline reservations, verifications, rental agreements, and maintenance fee inquiries.
Autonomy and Ownership: Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience.
Culture of Growth: Join a people-first environment that values learning, collaboration, adaptability, and continuous improvement.
Your Impact
Join us at the start of something big. If you’re ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we’d love to hear from you.
Location: Colonies at Williamsburg resort - 5380 Olde Towne Rd, Williamsburg, VA 23188
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels. If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence.
Why You’ll Love Working at Vacatia
Build the Future: Support a modern, tech-enabled reservations operation leveraging Salesforce, Cloudbeds, and integrated booking platforms.
Impact That Matters: Be the first point of contact delivering a seamless, positive experience for owners, guests, and partners.
Innovation at Scale: Work with cross-functional teams and multiple systems to streamline reservations, verifications, rental agreements, and maintenance fee inquiries.
Autonomy and Ownership: Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience.
Culture of Growth: Join a people-first environment that values learning, collaboration, adaptability, and continuous improvement.
Your Impact
- Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
- Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
- Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
- Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.
- Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals.
- Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise.
- 1 year of experience in reservations, hospitality, customer service, travel, or related fields.Timeshare, hotel, or travel agent experience strongly preferred.
- Strong communication, service mindset, and problem-solving abilities.
- Ability to manage high call volume while maintaining accuracy and professionalism.
- Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
- Bilingual English/Spanish strongly preferred.
- High school diploma preferred.
- Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment.
Join us at the start of something big. If you’re ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we’d love to hear from you.