What are the responsibilities and job description for the Lobby Ambassador position at Vacatia?
Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership
Location: Las Vegas, Nevada
Vacatia is transforming the vacation ownership and rental industry by blending hospitality, technology, and design to create smarter, more connected experiences. Were building the next generation of travel lifestyle productsand were looking for driven, relationship-focused professionals to help us grow.
We are seeking a Lobby Greeter / Ambassador to proactively support marketing initiatives, engage prospective and current owners, and generate awareness and interest in Vacatias vacation ownership offerings. This role serves as the first point of contact for guests, creating a warm and welcoming environment while enhancing the overall guest experience. The ideal candidate will possess a strong guest-centric focus and a passion for delivering exceptional service in a fast-paced hospitality setting.
Why Youll Love Working at Vacatia
- Build the Future: Play a key role in shaping first impressions and elevating the guest experience from arrival to departure.
- Impact That Matters: Influence guest satisfaction, brand perception, and engagement with in-house marketing opportunities.
- Innovation at Scale: Collaborate with marketing, front desk, and resort operations teams to create seamless and memorable experiences.
- Autonomy and Ownership: Take initiative in guest engagement, lobby operations, and service delivery to drive meaningful results.
- Culture of Growth: Join a fast-paced, people-first environment that values hospitality, teamwork, and continuous improvement.
Compensation & Benefits
- Weekly pay
- Paid training
- Paid Time Off
- Health, Dental, Vision Insurance
- 401(k) with company match
- Life & AD&D Insurance
- Wellness Program & EAP
- Employee discounts (Tickets at Work, Perks at Work)
- Education Assistance Program
Your Impact
- Serve as the first point of contact by welcoming guests warmly and creating a positive, lasting first impression
- Engage guests proactively to offer assistance, directions, and personalized recommendations
- Promote vacation packages, tours, and in-house marketing opportunities in a natural and guest-focused manner
- Provide accurate information about resort amenities, services, and local Las Vegas attractions
- Maintain a clean, organized, and inviting lobby environment while monitoring guest flow
- Address guest questions, concerns, and special requests, resolving issues promptly or escalating when necessary
- Collaborate with front desk, guest services, marketing, and operations teams to ensure a seamless guest experience
- Complete required documentation and maintain accurate records while adhering to company policies and procedures
What You Bring
- High school diploma or equivalent required
- 12 years of customer service or hospitality experience preferred
- Experience in timeshare, resort, or hotel environments is a plus
- Strong communication and interpersonal skills with a guest-first mindset
- Ability to multitask, stay organized, and perform in a fast-paced environment
- Positive, outgoing personality with a passion for hospitality
- Ability to work flexible schedules, including evenings, weekends, and holidays
Join Us
If youre ready to create memorable first impressions, elevate the guest experience, and help redefine the future of vacation ownership, wed love to hear from you. Your next chapter starts here at Vacatia.