What are the responsibilities and job description for the Escrow Agent position at Vacatia?
Keep Every Transaction Accurate. Protect the Owner Experience. Support Growth.
Location: Maitland, FL
Department: Escrow
At Vacatia, we’re reinventing vacation ownership by combining hospitality, technology, and service to deliver exceptional experiences for owners and guests. What began in 2013 as a vacation rental marketplace has evolved into a full-service hospitality platform and one of the fastest-growing resort management companies in the U.S. As we continue to scale, our Escrow team plays a critical role in ensuring financial accuracy, compliance, and a seamless ownership experience.
As an Escrow Agent, you’ll support the daily reconciliation and processing of escrow funds connected to timeshare interval sales. This role is ideal for a highly organized and detail-oriented professional who thrives in a fast-paced environment and enjoys working with numbers, reconciliations, and cross-functional teams.
Why You’ll Love Working at Vacatia
If you’re a detail-oriented professional who enjoys financial accuracy, problem-solving, and supporting operational excellence, we’d love to meet you. Join Vacatia and help deliver trusted experiences for owners, guests, and partners every day.
Location: Maitland, FL
Department: Escrow
At Vacatia, we’re reinventing vacation ownership by combining hospitality, technology, and service to deliver exceptional experiences for owners and guests. What began in 2013 as a vacation rental marketplace has evolved into a full-service hospitality platform and one of the fastest-growing resort management companies in the U.S. As we continue to scale, our Escrow team plays a critical role in ensuring financial accuracy, compliance, and a seamless ownership experience.
As an Escrow Agent, you’ll support the daily reconciliation and processing of escrow funds connected to timeshare interval sales. This role is ideal for a highly organized and detail-oriented professional who thrives in a fast-paced environment and enjoys working with numbers, reconciliations, and cross-functional teams.
Why You’ll Love Working at Vacatia
- Build the Future: Be part of a growing hospitality and vacation ownership company transforming the owner and guest experience.
- Impact That Matters: Your work directly supports financial accuracy, operational integrity, and customer trust.
- Innovation at Scale: Collaborate with Accounting, Sales, and Operations teams in a dynamic and evolving environment.
- Autonomy and Ownership: Take ownership of reconciliations, reporting, and escrow processing responsibilities with confidence and accountability.
- Culture of Growth:Join a team that values collaboration, professionalism, and continuous improvement.
- Reconcile daily and monthly escrow funds related to timeshare sales transactions
- Batch merchant accounts and reconcile charges and credits against the sales system
- Post verified charges and daily deposits into the escrow system
- Prepare and process check requests for intercompany receivables and payables
- Issue escrow checks for customers with rescinded contracts
- Research and resolve reconciliation discrepancies and outstanding items
- Maintain daily check registers and reconcile bank balances with transaction activity
- Communicate discrepancies and corrections with Sales and Accounting teams
- Monitor returned deposits, NSF payments, and chargebacks while updating escrow balances accordingly
- Maintain and organize escrow records and backup documentation in compliance with retention requirements
- Support month-end processes and additional departmental responsibilities as assigned
- High school diploma or equivalent required
- Minimum of 3 years of related experience in escrow, title company operations, accounting, or business administration
- Bachelor’s degree in Accounting, Real Estate, Business Administration, or related field preferred
- Strong math, analytical, and reconciliation skills
- Advanced attention to detail and accuracy in financial processing
- Proficiency in Microsoft Excel, Word, and related systems
- Ability to manage high-volume workloads while prioritizing tasks effectively
- Strong written and verbal communication skills
- Professional demeanor and collaborative approach when working across departments
- Ability to work independently in a fast-paced environment
- Flexibility to work additional hours during month-end or peak periods when needed
- Primarily office-based work environment
- Frequent use of computers, calculators, and standard office equipment
- Ability to sit for extended periods and perform repetitive data entry tasks
- May require occasional extended hours during month-end close periods
If you’re a detail-oriented professional who enjoys financial accuracy, problem-solving, and supporting operational excellence, we’d love to meet you. Join Vacatia and help deliver trusted experiences for owners, guests, and partners every day.