What are the responsibilities and job description for the Contact Center Agents position at Vacatia?
Join Vacatia: Fuel Brand Growth by Driving the Tours and Sales that Define the Guest Experience
Location: Work from Home (US - FL, VA, and NV preferred)
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products by blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for tech-savvy, sales-driven Contact Center Agents who will serve as the primary point of contact for owners and potential new customers. We are hiring for four critical roles: Initial Contact Person (ICP), Activations Agent, Travel Coordinator, and Tour Confirmer to drive growth, lead high-impact guest outreach, and shape the systems that power our expanding portfolio.
If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process, this is your opportunity to make your mark at the intersection of hospitality and innovation. All roles offer a competitive compensation structure of $16 to $18 hourly, plus commissions.
Why You’ll Love Working at Vacatia
Build the Future: Redefine how families travel by connecting prospects to complimentary vacation opportunities and guiding them through next-generation virtual marketing tours.
Impact That Matters: Directly impact company growth and the guest experience by converting qualified prospects into confirmed vacation package sales.
Innovation at Scale: Utilize modern tools, CRM platforms, and dialer systems to manage customer outreach activities efficiently.
Autonomy and Ownership: Work independently and collaboratively in a professional environment where your sales productivity directly dictates your commission earnings.
Culture of Growth: Participate in ongoing sales training and coaching sessions to adapt to shifting priorities and grow results in a fast-paced setting.
Your Impact
Drive sales and customer engagement through professional and efficient inbound and outbound phone interactions.
Implement persuasive communication to entice owners and potential customers to schedule vacations, while effectively overcoming objections to secure package payments.
Define operational excellence by operating dialer systems, lead management software, and CRM platforms to accurately document customer interactions and agreements.
Champion exceptional customer service by establishing professional rapport to build excitement and confidence in the virtual process and vacation ownership experience.
What You Bring
Previous sales, customer service, outbound marketing, vacation sales, or call center experience preferred.
Strong objection-handling and phone-based closing skills, with the persistence to effectively overcome objections and successfully secure sales.
Exceptional interpersonal communication and active listening skills, demonstrating the ability to establish rapport, present information clearly, and confidently interact with diverse customers.
Strength in identifying customer needs, evaluating information, and solving practical problems to resolve issues and implement effective solutions.
Organizational abilities to maintain professionalism and adapt to shifting priorities in a fast-paced setting.
Experience in timeshare or hospitality sales is a plus
Join Us
Join us at the start of something big. If you’re ready to build meaningful guest relationships, design for impact, and maximize your earning potential from home, we’d love to hear from you.
Salary : $16 - $18