What are the responsibilities and job description for the Loss Mitigation Specialist position at Vacatia?
Join Vacatia and Help Deliver Compassionate, High-Impact Solutions for Owners Facing Financial Hardship
Location: Onsite in Fort Lauderdale, FL
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products including blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for a detail-driven, empathetic, solutions-oriented specialist who will work directly with owners to negotiate repayment plans, settlements, and hardship options that minimize company loss while supporting owners through challenging financial situations.
If you thrive in fast-paced environments, communicate with empathy, and excel at balancing business objectives with customer needs then this is your opportunity to make a meaningful impact at the intersection of service and financial recovery.
Why You’ll Love Working at Vacatia
- Build the Future: Help modernize how Vacatia supports owners experiencing financial hardship by shaping a more compassionate and effective settlement process.
- Impact That Matters: Your work directly influences loss mitigation outcomes, owner satisfaction, and the financial health of the organization.
- Innovation at Scale: Use modern tools and systems including Concord, Buzz, Escrow, and Accurint to streamline workflows and maintain accuracy across thousands of accounts.
- Autonomy and Ownership: Manage your portfolio of owner accounts, negotiate solutions within company guidelines, and drive resolutions from start to finish.
- Culture of Growth: Join a supportive team that values emotional intelligence, collaboration, and continuous improvement in service delivery.
Your Impact
- Engage owners with past-due accounts to understand their financial situation and identify appropriate resolution options.
- Negotiate settlements, payment plans, and hardship alternatives within established guidelines.
- Educate owners on available programs, timelines, and required documentation.
- Prepare and send settlement documentation, track execution, and ensure accurate updates across systems.
- Monitor payment commitments and ensure compliance with agreed-upon terms.
- Escalate high-risk or complex situations to leadership as needed.
- Maintain accurate records and prepare daily and weekly performance reports.
What You Bring
- Experience in debt negotiation, hardship resolution, or financial settlement operations.
- Strong negotiation and persuasion skills, with the ability to build rapport and reduce conflict.
- Ability to analyze borrower financial circumstances and recommend realistic options.
- Excellent communication skills; professional, clear, empathetic.
- High attention to detail with strong documentation and record-keeping abilities.
- Basic math and reasoning skills to explain balances, fees, and payment structures.
- Working knowledge of Microsoft Office; familiarity with Concord, Buzz, Escrow, SPI, JAG, and Accurint is a plus.
- Bilingual (English/Spanish) is a strong advantage.
Join Us
Join us at the start of something big. If you’re ready to help owners navigate difficult financial moments while supporting Vacatia’s mission and operational excellence, we’d love to hear from you.