What are the responsibilities and job description for the SUPERVISORY MEDICAL SUPPORT ASSISTANT position at VA White River Junction Healthcare System?
This Supervisory Medical Support Assistant position is in Health Administration services at the White River Junction VA Medical Center, located at the White River Junction, Vermont location.
Grade Determinations:
Supervisory Medical Support Assistant, GS-8:
Education: None beyond the basic requirements.
Experience: One year of creditable experience equivalent to the next lower grade, GS-7.
Assignment: Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include but are not limited to evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.
Knowledge, Skills, and Abilities (KSAs): In addition to the experience or education above, can you demonstrate the following Knowledge, Skills and Abilities (KSAs) for the Supervisory Medical Support Assistant GS-08 position as described below? (Applicants must demonstrate their experience clear and specific in their resumes to receive full credit. We will not make assumptions regarding your experience.)
The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is GS-8.
Physical Requirements: See VA Handbook 5019.
Serves as a Supervisor for Medical Support Assistants at the White River Junction VA Medical Center in VISN 1, VA New England Healthcare Network. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Specialty Care setting). Maintains a close relationship with the Service Care Lines administrative offices to ensure outpatient clinics are operating in a timely and efficient manner. Duties may include, but are not limited to:
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Ad hoc may be available, will be discussed during interview process
Virtual: This is not a virtual position.
Functional Statement #: F01629
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Qualifications:
Basic Requirements:- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- English Language Proficiency: Medical Support Assistants must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
- Experience: None.
- Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
- Certification: None.
Grade Determinations:
Supervisory Medical Support Assistant, GS-8:
Education: None beyond the basic requirements.
Experience: One year of creditable experience equivalent to the next lower grade, GS-7.
Assignment: Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include but are not limited to evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.
Knowledge, Skills, and Abilities (KSAs): In addition to the experience or education above, can you demonstrate the following Knowledge, Skills and Abilities (KSAs) for the Supervisory Medical Support Assistant GS-08 position as described below? (Applicants must demonstrate their experience clear and specific in their resumes to receive full credit. We will not make assumptions regarding your experience.)
- Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment.
- Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
- Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- Ability to provide briefings, orientations, staff development, and training in a patient support setting.
- Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is GS-8.
Physical Requirements: See VA Handbook 5019.
Responsibilities:
Total Rewards of a Allied Health ProfessionalServes as a Supervisor for Medical Support Assistants at the White River Junction VA Medical Center in VISN 1, VA New England Healthcare Network. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Specialty Care setting). Maintains a close relationship with the Service Care Lines administrative offices to ensure outpatient clinics are operating in a timely and efficient manner. Duties may include, but are not limited to:
- Responsible for planning, directing, and controlling work for the lower grade Medical Support Assistants;
- Conducts regular staff meetings;
- Provides and arranges training for employees;
- Reviews work produced;
- Analyzes weekly reports to evaluate productivity;
- Serves as point of contact for resolving patient issues;
- Maintains clerical guidelines and manuals;
- Additional duties or tasks as assigned.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Ad hoc may be available, will be discussed during interview process
Virtual: This is not a virtual position.
Functional Statement #: F01629
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Salary : $417