What are the responsibilities and job description for the Supervisory Medical Support Assistant position at VA Western New York Healthcare System?
The incumbent serves as a first line Supervisory Medical Support Assistant in the Specialty Care Call Center, GS-0679-07 in Health Administration Services.
The incumbent interviews new candidates, makes recommendations for selections and works with HR to onboard new hires. S/he recommends employees for awards and/or advancements, recommends and takes corrective actions on disciplinary matters, and responds to grievances or complaints. The incumbent works directly with Clinical Section Chiefs, Nurse Managers, and AOs to problem solve issues related to clinic operations, scheduling, etc. S/he may have to reassign resources to meet the needs of the various clinics they oversee.
The incumbent conducts monthly audits of the scheduling practices of each direct report. Providing feedback and remedial training as necessary to ensure that the national scheduling practices are adhered to by each MSA. The incumbent gathers data and evaluates efficiency of operations. S/he performs follow-up with MSAs, identifies barriers and develops ways to break down barriers to efficiency by meeting with Clinical Service Chiefs, Group Proactive Manager, AOs, etc.
The GS-07 Supervisor is responsible for the staff program function with their assigned area. S/he must monitor daily performance statistics and redeploy staff to meet VA measures, adjusting resources as needed based on demand, and take into consideration available staff in order to meet performance expectations with RTCs, consults, MRTs and call abandonment rates. Additionally, the incumbent must stay abreast of updates that effect operations such as changes in services provided, provider scheduling changes and changes to scheduling and/or call center directives.
Employee plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports, special assignments and only refers the non-routine and highly technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
Performance is judges in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to establishes procedures, policies and instructions.
Work Schedule: Full-Time; Monday-Friday 7:30am-4:00pm, 7:45am-4:15pm or 8:00am-4:30pm
Travel: Yes, 25%
Telework: Ad-hoc
Virtual: This is not a virtual position.
Responsibilities:
The incumbent is the direct supervisor for an area within Health Administration Services. S/he supervises employees who may be located in a variety of clinics throughout the healthcare system. As a supervisor in HAS s/he carries full supervisory authority including daily assignation of work, performance evaluation, making selection determinations, training staff members. Additionally, the supervisor is responsible for evaluating performance of individuals within their purview and overall program performance through analysis of data available in VISTA, on the data warehouse and other sources.The incumbent interviews new candidates, makes recommendations for selections and works with HR to onboard new hires. S/he recommends employees for awards and/or advancements, recommends and takes corrective actions on disciplinary matters, and responds to grievances or complaints. The incumbent works directly with Clinical Section Chiefs, Nurse Managers, and AOs to problem solve issues related to clinic operations, scheduling, etc. S/he may have to reassign resources to meet the needs of the various clinics they oversee.
The incumbent conducts monthly audits of the scheduling practices of each direct report. Providing feedback and remedial training as necessary to ensure that the national scheduling practices are adhered to by each MSA. The incumbent gathers data and evaluates efficiency of operations. S/he performs follow-up with MSAs, identifies barriers and develops ways to break down barriers to efficiency by meeting with Clinical Service Chiefs, Group Proactive Manager, AOs, etc.
The GS-07 Supervisor is responsible for the staff program function with their assigned area. S/he must monitor daily performance statistics and redeploy staff to meet VA measures, adjusting resources as needed based on demand, and take into consideration available staff in order to meet performance expectations with RTCs, consults, MRTs and call abandonment rates. Additionally, the incumbent must stay abreast of updates that effect operations such as changes in services provided, provider scheduling changes and changes to scheduling and/or call center directives.
Employee plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports, special assignments and only refers the non-routine and highly technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
Performance is judges in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to establishes procedures, policies and instructions.
Work Schedule: Full-Time; Monday-Friday 7:30am-4:00pm, 7:45am-4:15pm or 8:00am-4:30pm
Travel: Yes, 25%
Telework: Ad-hoc
Virtual: This is not a virtual position.
Salary : $54,926