Program Support Clerk (OA)

This position is primarily located within Nursing Service at the VA Maryland Healthcare System (VAMHCS) in Baltimore and Perry Point, MD. The incumbent is responsible for providing administrative assistance to Nursing Service by electronically recording the time and leave of employees on the Time and Attendance Cards, which are submitted biweekly to the Finance and Accounting Service. The Program Support Clerk operates under the direct supervision of the Administrative Office.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/30/2026.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of the substantive programs of Nursing Service as they relate to the clerical and administrative, personnel functions of the service, knowledge of the functions of VAMHCS Nursing Service, the VAMHCS Executive Front Suite and how they relate to other offices to perform such duties as referring calls and visitors, and provide general, information. Specialized experience also includes being skilled in the operation of word processing equipment and various specialized software packages. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have the 1 year of appropriate specialized experience, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have at least 4 years above high school. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond 4 years of high school.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

Major Duties include but are not limited to:

Timekeeper 80%

• Completes electronic timecards and obtains proper signatures
• Completes comp-time/overtime request and obtains proper signatures: computes overtime expenses
• Prints leave reports
• Completes corrected timecards as necessary; follows up to ensure that timecards are signed properly and expeditiously; follows up with payroll to ensure corrections are processed.
• Gathers information, composes and type memos for advance leave and leave without pay request.
• Operates computer terminal keyboard to store and retrieve information.

Receptionist Duties 10%

• Acts as the receptionist for the Nursing Service, and the VAMHCS Executive Suite by answering telephones and receiving visitors in a professional and courteous manner
• Responds to inquiries, including questions of a substantive nature based on general understanding of the functions of the office,
• Refers the patient and/or employee to the appropriate staff person
• Responds to calls for assistance on behalf of patients and/or staff, and prioritizes those situations, which require prompt action by the VAMHCS Executive Suite Staff or VAMHCS Nursing service.
• Receive messages by telephone
• Opens and sort incoming mail, or e-mail for a variety of Nursing Service functions which require attention or action.

Clerical Responsibilities 10%

• Maintains files and manuals to assist in the day-to-day operation of VAMHCS Nursing Service.
• Uses initiative in carrying out the recurring work of the office independently, referring problems unfamiliar situations not covered by instructions to the supervisor for help
• Enters data into the education tracking package for educational classes, maintains and updates mail groups and schedules classrooms.
• Familiar with basic data entry with inputting spreadsheets, and with Microsoft word office package.
• Completes committee meeting minutes when assigned, entry of training information into computer database -tempo and coordinate scheduling of committee and staff meetings

Work Schedule: Monday - Friday 7:30am - 4:00pm
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Clerk (OA)/PD26473A
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not authorized

Salary : $46,610