Program Support Assistant

This Program Support Assistant position is located within the Social Work Service (SWS) Line and functions as administrative/clerical support staff. This position is located at the VA Central Western Massachusetts medical center in Leeds, Ma.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/04/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You must qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled such as general office work using computers to create/edit/save documents, using telecommunication equipment such as telephone, e-mail and messaging to respond to inquiries and other functions. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
• Education: There is no educational substitution for this series at this grade level. .

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

Duties include but are not limited to:

• Coordinates activities within the scope of the Service and provides administrative management support for the organization.
• Supports the effectiveness of daily operations of SWS with effective writing and verbal communication skills and composing memos and letters.
• Provides administrative clerical support regarding timekeeping, performance appraisals and employee files.
• Gathers and reports various data and business processes to supervisors on a regular basis.
• Conducts studies, monitors reports, and analyzes workload data using a wide range of methods and procedures.
• Maintains administrative system to track implementation of all applicable policies and procedures for the Chief of SWS, SWS Managers and Supervisors.
• Provides basis quantitative and qualitative analysis and evaluation concerning effectiveness of SWS programs in meeting established National and VISN goals, measures, and objectives.

Work Schedule: Monday - Friday 8:00am to 4:30pm
Compressed/Flexible: Not Available
Telework: Telework eligibility will be discussed during the interview process
Virtual: This is not a virtual position
Position Description/PD#: Program Support Assistant/PD03593-0
Relocation/Recruitment Incentives: Not Available

Salary : $51,235