Automotive Customer Experience Adviser

Job Overview
We are seeking a dedicated and experienced Service Adviser Manager to lead our automotive service department. The ideal candidate will possess a strong Sales and customer service background in automotive diagnostics, and team management. As the Service Adviser Manager, you will be responsible for ensuring high sale and -quality service delivery, managing staff, and maintaining customer satisfaction while driving operational efficiency.

Duties

• Sales and Oversee daily operations of the service department to ensure efficient workflow and high-quality service.
• Manage and mentor a team of technicians and service writers, providing guidance and support as needed.
• Handle customer inquiries and complaints with professionalism, ensuring a positive customer experience.
• Utilize auto estimating software to provide accurate quotes for repairs and services.
• Collaborate with technicians to diagnose vehicle issues effectively and recommend appropriate services.
• Maintain accurate records of services performed, parts used, and customer interactions.
• Ensure compliance with safety standards and company policies within the service department.
• Promote additional services such as oil changes, auto body repair, and automotive sales to enhance revenue.

Requirements

• Proven experience in an automotive service environment, with a strong understanding of automotive diagnostics and repair processes.
• Skills in auto estimating , sales and service writing are highly desirable.
• Previous experience as a mechanic or in a similar role is preferred.
• Excellent customer service and sales skills with the ability to communicate effectively with clients and team members.
• Knowledge of automotive sales practices is a plus.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• A commitment to maintaining high standards of quality and safety in all operations.

If you are passionate about the automotive industry and have the leadership skills necessary to drive success in our service department, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $48,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Ability to Commute:

• Burke, VA 22015 (Required)

Ability to Relocate:

• Burke, VA 22015: Relocate before starting work (Required)

Work Location: In person

Salary : $48,000 - $100,000