Quality Assurance Manager - DEA Program - Fort Worth, Texas

Description

The QA Manager is responsible for providing quality oversight of the entire scope of contract
performance, through audits and self-inspection activities. The QA Mgr. is also the Safety
Management System (SMS) Administrator, Quality Management System (QMS) Representative
and Risk Manager. The QA Mgr. has direct functional relationship to the company Director of
Operational Excellence – enabling an independent and unbiased audit/evaluation process.
The Mgr. provides QA information/advice to the Program Manager (PM) and helps the
management team maintain a posture of compliance, through succession training and
surveillance.

Total salary varies depending on experience, ratings and certifications.

ESSENTIAL DUTIES / ACCOUNTABILITIES

Essential functions include, but are not limited to, the below listed functions. Additional functions
may be identified by the organization and listed as such in the incumbent's performance
appraisal elements. Various tasks may be assigned under each function. Those that are listed
under the examples are not all inclusive; they are examples only and may be amended or added
to as needed by the organization:
• Business Acumen: Combine experience, knowledge, and perspective in the context of a
particular situation and collaborate with other team members to make sound judgements.
Must be able to communicate clearly and concisely, both verbally and in writing
• Writing: Strong expository and descriptive skills. Must be able to understand the subject
matter when generating reports or when checking for credibility during peer, technical and
editorial type reviews
• Make Enquiries: Utilize investigative techniques, risk-based thinking and other principles
when performing case studies, investigations, assessments, evaluations or audits for
evidence of statistics, decision or action
• Process Assurance: Perform process-based performance assessments to ensure
compliance with contract criteria, and applicable regulatory requirements. This includes:
o Analyzing process characteristics, interpreting data, identifying strengths and
weaknesses, and determining if there are trends of decreasing capability or increased
risk
o Product Assurance: Evaluate aircraft service provider maintenance/quality inspection
systems, and capabilities.
• Coordinates Quality Control Program (QCP) execution – providing program-wide
standardization of process control.
• Ensures procedures and processes are current, correct or precise, and compliant with
applicable DEA, Federal Aviation Administration (FAA), and company standards.
• Provide objective feedback to program management regarding compliance to approved
plans, procedures, and standards.
• Reports results of audits, process performance and product conformity, status of internal
preventive and corrective actions; status of supplier corrective actions; recommendations
for continual improvement; and aircraft incident investigations.
• Prepares analysis of contract performance metric data and reports that identify
nonconformities as well as positive and negative trends.
• Facilitates the root cause analysis process to determine the cause of identified
nonconformities and recommended appropriate corrective actions to prevent recurrence.
• Service Provider Relationship Management focusing on establishing and promotion of
strong business relations ensuring long-term success and reduced risk.
• Facilitates response to DEA concerns or complaints.

Qualifications
Associate or Bachelor’s Degree or 10 years’ experience evaluating and applying aviation
related quality principles, methods, and practices to include being diversified in
implementing and sustaining ISO 9001 / AS9100 Series Quality Management Systems,
FAA Internal Evaluation Programs. Experience with International Standard for Business
Aircraft Operations (IS-BAO) Safety Management System operating practices desired.
If a candidate believes they are qualified for the job although they do not have the minimum
qualifications set forth below, a request for consideration through substitution of related
education and experience, demonstrating the ability to perform the essential functions of the
position may be made. Any request to substitute related education or experience for minimum
qualifications must be addressed in writing to the Program Manager, identifying the related
education and experience which demonstrates the candidate’s ability to perform all essential
functions of the position.
Evaluating compliance to contract requirements for aircraft, including conducting audits, risk
assessments, and/or technical studies, and statistical and quality data analysis.

Knowledge, Skills, Abilities and Other Characteristics:
Must be able to demonstrate knowledge, ability or experience in:
• Must hold a currently effective mechanic certificate issued by the Federal Aviation
Administration (FAA) with Airframe, Power Plant (A&P) and Inspection Authorization (IA)
ratings.
• Minimum ten (10) years of progressive experience applying principles, practices and
standards associated with all levels of aircraft maintenance, repair and alteration
• Must be able to demonstrate an above average understanding of applicable regulations for
return to service of maintenance or alterations of articles or specialized services in which
FAR Part 43 applies, including manufacturers data, drawings, specifications and bulletins,
or other technical data (fixed and rotary wing experience preferred)
• Ability to comprehend and process information accurately and timely
• Present information within a context that gives meaning and relevance, and can lead to
increased understanding and decreased uncertainty.
• Computer skills: Comprehensive knowledge and experience using MS Office Suite
• Availability: Must be flexible to support changing needs of the program, to include being
available at earlier or later times than normal hours. Weekends and holidays as
necessary.
• Occasional travel – will be required. May be required to obtain a passport and a visa
• Workplace Safety: must comply with and maintain all company & federally mandated
vaccination requirements

Physical Demands:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions. The employee frequently is required to sit and reach with hands and arms. The
employee is occasionally required to stand; walk; and stoop, crouch, or crawl. The employee
must be able to lift and/or move up to 40 pounds.

• Benefits include the following:
  • Healthcare coverage
  • Retirement plan
  • Life insurance, AD&D, and disability benefits
  • Wellness programs
  • Paid time off, including holidays
  • Learning and Development resources
  • Employee assistance resources
• Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.