What are the responsibilities and job description for the VP of Client Services position at V2 Jets?
Company Description
V2 Jets is a private jet charter and membership company with offices in South Florida, New York, and New Jersey. We arrange on-demand private flights for clients around the world, focusing on making the entire experience seamless from start to finish.
Our clients rely on us to handle every detail once a trip is booked....whether it’s a quick business flight or a complex, multi-leg journey. At V2 Jets, it’s simple: we take care of the logistics so our clients can focus on what matters most - their time!
Position Overview
We are seeking a Vice President of Client Services to lead the execution and delivery of client flights/trips following booking confirmation. This role is responsible for ensuring every flight is flawlessly managed from handoff by the sales team through departure, acting as the central point of coordination between clients, their assistants, operators, and third-party vendors.
The VP will oversee all aspects of trip logistics, elevate the client experience, and build scalable systems to support the company’s growth. This is a client-facing leadership role requiring precision, responsiveness, and a deep understanding of luxury service expectations.
Key Responsibilities
- Responsible for managing client trips from booking confirmation through flight departure
- Serve as the primary point of contact for clients and their executive assistants for all pre-flight coordination
- Handle detailed trip execution including cross-checking itineraries, passenger information, and travel documents
- Coordinate logistics including catering, ground transportation, rental cars, and special onboard requests
- Gather, verify, and confirm all flight details with operators to ensure full accuracy and alignment with client expectations
- Prepare and provide flight itineraries and pre-flight briefings to client
- Oversee trip-related invoicing, and vendor coordination
- Build and maintain strong relationships with clients and their assistants
- Develop and refine internal workflows, SOPs, and service standards
- Take ownership of resolving flight-related issues as soon as they are reported, including troubleshooting, escalation, and resolution
Qualifications & Experience
- Experience in luxury travel coordination and working directly with high-net-worth individuals and executive assistants
- Exceptional communication and organizational skills
- Proven leadership experience in a fast-paced, service-driven environment
- Comfortable operating in a 24/7, always-on business