What are the responsibilities and job description for the Help Desk Technician – 3rd Shift position at V2 Infra Tech?
Help Desk Technician – 3rd Shift - Frankfort, KY
Location:
1266 Louisville Road, Frankfort, Kentucky 40601
Status :USC
Contract (Onsite)
Estimated Duration:
Long-term Indefinite
Starts
READY TO HIRE
Duration:
Long Term
Job Description
Branch is seeking individuals to work on the Help Desk (Tier 1) as a help desk technician. The CABINET Help Desk is a 24/7/365 support center for all CABINET network and system operations. Cabinet provides Information Technology phone and remote support for Law Enforcement agencies throughout the Commonwealth.
Cabinet is seeking (1) contactor position for a Help Desk Technician on the CABINET Help Desk Team.
Shift\Hours:
1 Contractor for 3rd shift
Wednesday – Saturday 12:30 am – 11:00 am
Occasional temporary changes in shifts are possible to provide adequate coverage. Temporary changes will be coordinated with the contract employee first.
When other shifts open, seniority is used to fill those shifts.
The first month on the job will be day shift (Monday – Friday, 8:00am – 4:30pm) to allow for training before moving to permanent shift days/time.
Key Responsibilities:
Main responsibility is to be the first contact for incoming help desk calls and create tickets.
Troubleshoot problems with desktops, notebooks, Mobile Data Terminals, in-car video recorders, printers, network connectivity, other law enforcement technology, etc.
Use remote tools to help fix hardware and software issues
Collects data for support personnel and creates tickets for Tier 2 and above support.
Performs other standard help desk and operational functions, including entering, executing, and monitoring production systems.
Assists with and maintains the Criminal Justice Information System (CJIS) State network.
Performs other tasks and duties as assigned or needed by the agency.
Preferred Knowledge/Skills/Abilities:
Moderate computer and software skills
Troubleshooting skills
Ability to work in a team atmosphere
Ability to handle stressful situations
Working knowledge of Windows operating systems
Working knowledge of Microsoft Office applications
Ability to receive training and retain new knowledge
Ability to be professional and courteous