manager

About Company:

At ADP we use the most comprehensive data in the industry to create workplace insights that help inform products, ideas, and decisions every day. For 75 years, ADP has been building a better world of work. Learn why more than 1,000,000 clients rely on ADP and why we’re always designing for people.

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About the Role:

As a Manager within the Business Services industry, you will play a pivotal role in overseeing and optimizing operational processes to ensure the delivery of high-quality services to clients. You will be responsible for leading teams, managing resources, and driving strategic initiatives that align with organizational goals. This role requires a strong focus on performance management, client satisfaction, and continuous improvement to enhance service efficiency and effectiveness. You will collaborate cross-functionally with various departments to implement best practices and foster a culture of accountability and innovation. Ultimately, your leadership will contribute to the sustainable growth and success of the business by ensuring that all service objectives are met or exceeded.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 3 years of experience in a managerial or supervisory role within the business services sector.
• Proven ability to lead teams and manage multiple projects simultaneously.
• Strong understanding of business operations, financial management, and client service principles.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Master’s degree in Business Administration or a related discipline.
• Experience with project management methodologies and tools.
• Familiarity with industry-specific software and technology platforms.
• Certification in management or leadership (e.g., PMP, Six Sigma, or similar).
• Demonstrated success in driving process improvements and change management.

Responsibilities:

• Lead, mentor, and develop a team of professionals to achieve departmental and organizational goals.
• Manage daily operations to ensure efficient service delivery and adherence to quality standards.
• Develop and implement strategic plans to improve business processes and client satisfaction.
• Monitor key performance indicators and prepare reports for senior management to inform decision-making.
• Collaborate with other departments to coordinate resources and resolve operational challenges.
• Oversee budgeting, forecasting, and resource allocation to optimize financial performance.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Drive continuous improvement initiatives to enhance productivity and service quality.

Skills:

In this role, strong leadership and communication skills are essential for effectively managing teams and collaborating with stakeholders across the organization. Analytical skills are used daily to assess operational performance, interpret data, and make informed decisions that drive business improvements. Organizational skills help in prioritizing tasks, managing resources, and ensuring projects are completed on time and within budget. Problem-solving abilities are critical for addressing challenges proactively and implementing effective solutions. Additionally, proficiency with relevant business software and project management tools supports efficient workflow management and reporting.