What are the responsibilities and job description for the Guest Experience Specialist position at V/O Med Spa Fort Myers?
Company Description
V/O Med Spa Fort Myers is a premier medical spa located in Fort Myers, FL, offering advanced aesthetics, body treatments, and professional skin care services. With a focus on enhancing natural beauty, our expert team of highly trained and licensed providers creates personalized treatment plans tailored to individual needs. Our services include medical-grade facials, weight loss programs, wellness therapies, skin rejuvenation, wrinkle relaxers, and dermal fillers. By combining cutting-edge technology with a welcoming and professional environment, we deliver safe, transformative, and natural-looking results. At V/O Med Spa Fort Myers, we are dedicated to helping clients look and feel their best.
Role Description
This part-time/full-time, on-site Guest Experience Specialist role is located in Fort Myers, FL. Responsibilities include delivering exceptional customer service by greeting and assisting guests, managing appointments, and addressing inquiries to provide a seamless experience. The role involves maintaining a welcoming and professional environment, effectively handling phone and in-person communication, and ensuring utmost customer satisfaction. The Guest Experience Specialist will also collaborate with the team to support operational efficiency and foster client loyalty through positive interactions.
Qualifications
- Previous experience in med spa, other esthetics customer service, or front desk required (medical spa, salon, or wellness center)
- Strong Customer Support, Customer Service, and Customer Satisfaction skills to ensure a positive guest experience and address client needs effectively.
- Excellent Phone Etiquette and communication skills to manage inquiries and interactions with professionalism.
- Experience in enhancing Customer Experience and improving relationship-building with clients.
- Ability to work in a team-oriented, fast-paced environment while maintaining attention to detail and organization.
- Proficiency in scheduling software and basic computer skills preferred.