Operations Manager (Operations)

Overview

V.O.K. Protective Services, Inc. is a legally registered corporation in the state of Florida engaged in the provision of private security and investigations services, established in 1998. We have been providing said services for over twenty two (22) years to a diverse clientele, offering competitive rates and reliable service with the goal of producing a secure environment. We are fully licensed, bonded, and insured, and comply with all local, state, and federal regulations.

Job Skills / Requirements

Position Summary

The Assistant Operations Manager supports the Operations Manager in overseeing daily security operations at assigned ports, with a primary focus on employee relations, workforce management, and supervisory oversight. This role serves as a key liaison between Field Supervisors, Security Officers, and management, ensuring consistent enforcement of company policies, professional conduct, and regulatory compliance.

The Assistant Operations Manager plays a critical role in addressing employee concerns, managing performance issues, supporting disciplinary processes, and promoting a positive, compliant, and accountable work environment while maintaining operational continuity across port and terminal locations.

Key Responsibilities

Employee Relations & Workforce Management

• Serve as the first point of escalation for employee relations matters involving Field Supervisors and Security Officers
• Address employee concerns, complaints, conflicts, and workplace issues in a timely, professional, and compliant manner
• Partner closely with Field Supervisors to coach, counsel, and guide employees on performance expectations, conduct, attendance, and policy adherence
• Support and participate in progressive discipline, including verbal counseling, written warnings, suspensions, and terminations, in coordination with HR and Operations Management
• Assist with workplace investigations related to misconduct, policy violations, attendance issues, and operational incidents
• Promote a culture of professionalism, accountability, fairness, and compliance

Field Supervisor Oversight & Support

• Provide daily guidance and direction to Field Supervisors to ensure consistent application of policies and procedures
• Monitor supervisor effectiveness in managing staff, scheduling, incident reporting, and employee conduct
• Identify training or performance gaps among supervisors and recommend corrective actions or coaching plans
• Ensure Field Supervisors properly document employee issues, incidents, and corrective actions

Operational & Security Oversight

• Support daily port and terminal security operations, ensuring staffing coverage and service continuity
• Assist with safeguard services, crew repatriation operations, and coordination with port authorities and clients
• Monitor compliance with MTSA, TSA, SIDA, TWIC, and other applicable federal, state, and port regulations
• Respond to operational incidents, emergencies, and client concerns as needed

Compliance, Reporting & Documentation

• Ensure accurate and timely completion of incident reports, employee documentation, and supervisory records
• Review reports submitted by Field Supervisors for accuracy, completeness, and compliance
• Maintain confidentiality and professionalism when handling sensitive employee and operational matters

Client & Internal Coordination

• Act as a communication bridge between clients, Field Supervisors, and Operations Management
• Address service-related concerns while balancing operational needs and employee relations considerations
• Support audits, inspections, and client reviews as required

Qualifications

• Bilingual in English and Spanish required
• Minimum of 2–5 years of experience in security operations, operations management, or supervisory roles
• Demonstrated experience handling employee relations, performance management, and disciplinary actions
• Strong working knowledge of port security operations, MTSA/TSA requirements, and access control protocols preferred
• Excellent interpersonal, communication, and conflict-resolution skills
• Ability to manage sensitive employee matters with discretion and professionalism
• Strong organizational and documentation skills
• Ability to work flexible hours, including nights, weekends, and holidays as operationally required

Core Competencies

• Employee Relations & Conflict Resolution
• Leadership & Coaching
• Policy Enforcement & Compliance
• Incident Management
• Professional Judgment & Decision-Making
• Communication & Documentation

Additional Information / Benefits

Benefits: Paid Vacation, Paid Sick Days, Paid Holidays, Special Incentive Plans