What are the responsibilities and job description for the Customer Service Representative position at V. Marchese Inc.?
At V. Marchese, we count on the customer service department to always interact professionally with our valued customers. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality with experience in sales. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.
Objectives of this role:
Responsibilities:
Required skills and qualifications:
Preferred skills and qualifications:
Objectives of this role:
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.
- Identify and address customer needs, with a goal of total satisfaction.
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers.
- Meet customer-service department sales targets, generating leads when opportunities arise.
- Follow company guidelines and procedures for communications with minimal supervision.
- Recommend improvements to company processes for efficiency.
Responsibilities:
- Build expert, dynamic knowledge of the company’s products and services.
- Conduct research with available resources to satisfy customer inquiries.
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and credits.
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell.
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.
Required skills and qualifications:
- High school diploma or equivalent.
- Successful experience in a corporate environment.
- Strong communication skills, including active listening and clear articulation.
- Must be able to read, write, and understand English.
- Strong office computer skills to navigate between multiple open windows in different systems for data entry, correlation, and comparisons of orders to inventory.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Ability to multitask, manage time, and prioritize.
- Ability to work individually and as a team member.
Preferred skills and qualifications:
- Experience in sales.
- Experience in a call-center environment.
- Proven track record of meeting or exceeding sales quotas.
- Bilingual in English and Spanish is a plus.
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