Service Desk Personnel | W2/1099 | Applicant Must Be Current TN Resident | No C2C

NOTE: APPLICANT MUST BE ON OUR W2 AND CURRENT WI RESIDENT. NOT ACCEPTING SUB-VENDORS.

Role: Service Desk Personnel

Location: Nashville, TN

Duration: 12 Months

Interview:  MS Teams or In-Person

Job Description:

Candidate Must Be Local or Reasonably close to Nashville, TN

·       Must be able to lift at least 50 pounds.

·       IT Call Center Experience preferred

·       Able to handle call volumes of up to 30 calls per day.

·       People/Customer Service skills required

Printer Administration and Troubleshooting:

·       Server Print Queue, and local Queues

Active Directory Management:

·       Able to navigate Different OUs

·       Able to look up attributes

·       Able to reset passwords and unlock accounts.

iOS Management, Support, and Deployment:

·       Setting up new phones/Ipads

·       Resetting iTunes accounts

·       Resetting network settings

·       Backup/Restore device data

Video Conferencing:

·       Cisco Webex

·       MS Teams

·       Cisco Presence video solutions

Network troubleshooting:

·       Internal vs external

·       VPN

·       LTE

·       Wi-Fi

Application Troubleshooting:

·       Account permission

·       Compatibility settings

·       Browser vs installed

Remote support:

·       MSRA

·       RDP

·       TEAMs

·       Webex

·       Hardware Deployment

ServiceNow:

·       Ticket management

·       Ticket assignment

Estimated Duration

·       09/01/2026 – 08/17/2027

Position Location:

·       On Site

Expenses Allowed:

·       Yes

Background Verification:

·       Minimum Verification Requirements