What are the responsibilities and job description for the SAP Service Now Project Managers position at V-CENTRIX-US LLC?
Responsibilities / Experience –
- Managed end-to-end delivery of multiple AI and enterprise software programs (Workday, FST, Phoenix AI) under the University PMO framework coordinating 6 cross-functional teams across engineering, QA, and business units.
- Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
- Established Jira and Confluence KPI tracking for bug closure, velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
- Introduced structured change management and risk control processes using risk logs and technical debt registers, reducing scope creep by 20% and accelerating ticket closure by 15%.
- Used Agile/hybrid best practices daily standups, biweekly sprint retrospectives, and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.
Qualifications/Required Skills:
- 10-12 years of strong hands-on project management experience with 4 years managing SAP projects.
- Program Leadership: Agile, Waterfall, Scrum Delivery,
- Roadmapping, Stakeholder Reporting, KPI/OKR Tracking,
- Change Management, Risk Mitigation, Cross-Functional Coordination
- Tools: Jenkins, Asana, Git, Jira, Confluence, ServiceNow, Smartsheet, MS Project, Postman, Tableau
Behavioral Skills:
- Excellent Communication skills and collaboration skills
- Ability to propose and implement improvements in the system
- Ability to work with cross-functional stakeholders