FileNet Dev & Support Engineer

Hello,

I hope you're doing well.

I am Trying to reach you, because I came across your profile and felt it could be a good match for a current opportunity we’re working on.

Role : FileNet Dev & Support Engineer

Work location would be Phoenix AZ or Charlotte NC

 -        IBM FileNet 5.x Expertise development, configuration and operational aspects -

o   project deployment execution, IBM Filenet upgrades and production support.

o   IBM FileNet Administration, Changes, Configuration

o   Content Mass updates (using FileNet APIs)

o   IBM FileNet Vulnerabilities and Remediation

o   IBM FileNet Sweep to migrate contents

o   Integration with Storage Devices

-        Oversight & execution of deployments, troubleshooting and support activities

-        Monitoring and Alerting Tools- Splunk, Appd , Prometheus, Grafana. etc.

-        Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI).

-        Familiarity with Object and File Storage.

-        Issue Resolution, ensuring stability of the applications and platform.

-        Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alerting

·        across applications and platform level

-        Drive group discussions about issues identified prior to, and after a deployment.

-        Troubleshooting complex environment issues in a distributed environment.

-        Validation of complex system/components and game planning.

-        Perform Smoke Testing on deployed code/configurations to ensure success of

·        deployment.

-        Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to

·        operational functions

-        Design complex system upgrades

-        Develop a long range plan designed to resolve problems and prevent them from recurring

In this role, you will:

·        Participate in high level technical concepts spanning technology and business

·        Drive solutions to reduce recovery time.

·        Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.

·        Support portfolio of applications across technologies.

·        Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.\

·        Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.

·        Provide expert counsel to team and senior leadership, advises and mentors team when in need.

·        Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,

·        Contribute in increasing system efficiencies and lowering the human intervention time on related tasks\

·        Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

·        Work with vendors and other technical personnel for problem resolution\

·        Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

·        Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

·        Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions, 

Desired Qualifications:

·        Familiar with Enterprise Content Management principles and practices

·        Strong verbal, written, and interpersonal communication skills

·        Understanding of Cloud native technologies and concepts.

·        2 Years experience in API or Microservices Development.

·        3 years of experience developing or supporting IT Service Management solutions

·        Ability to lead and manage to production goals, deadlines, and various metrics

·        Ability to identify root-cause issues/improvement opportunities, and design approaches

·        Experience with a customer service mindset and a focus on continuous improvement

·        3 years of distributed servers platform experience

·        2 years of application production support experience

·        Experience in Ansible,Terraform, and Cloud engineering concepts etc.

·        Experience in Application and Server Health Probes.

Please share your updated resume and a good time for a quick conversation.

Looking forward to your response.

Thanks & Regards

Abhay Kumar Jain

Senior Technical Recruiter

INCEPTRA SOLUTIONS LLC

1520 Creekside Dr, Hoffman Estates, IL 60169

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