UX Researcher Consultant

Job Description

The Senior User Experience Researcher consults with stakeholders to understand business problems and scopes, evaluate information from multiple sources, and create informed recommendations for research methodology to impact solutions. The Senior User Experience Researcher creates the right study design for the business need, partners with multidisciplinary teams, and leverages Infuse, our design thinking framework, to ensure digital workplace solutions keep user needs at the forefront. The ideal candidate would be able to clearly understand and influence the business goals, workplace tools and collaborate with both design and technical partners to ensure employee needs stay at the forefront of solutions,

Key Responsibilities

• Uncover user experience goals, needs, and priorities, and deliver actionable research that impacts solutions, coordinate multiple projects to completion, and drive adoption of user experience practices in the organization
• Run research studies from start to finish, including developing a realistic research plan and materials, coordinating study launches, and analyzing & synthesizing data into actionable insights. (Studies might range from qualitative moderated in-depth inquiries or semi-structured interviews to usability testing and analysis, to quantitative baseline and benchmarking studies, or large-scale survey design depending on business goals)
• Assess a project's scope, determine appropriate research and study questions, and identify appropriate methods, clearly communicating reasoning to the approach
• Advocate for employees by articulating research findings and product ideas through clear and insightful presentations and work directly with design and technical teams to realize the recommendations
• Proactively engage with multiple project stakeholders, including product managers, engineers, and designers to define research methodology
• Work with cross-functional partners to drive consensus across teams and advocate solutions that balance the needs of our users with our business goals, advocating for employees across the company
  
  

Skills and Competencies

• 7 years of hands-on research experience applying research in an industry setting
• Mastery in a broad range of mixed methods (qualitative and quantitative) research, their tradeoffs and best application of methods within time constraints, and ability to explain rationale for each method
• Ability to analyze insights and articulate recommendations that impact digital solutions
• An understanding of the technology development cycles and can time research to have maximum impact
• Skews towards a structured way of conducting research, with an interest in contributing to scaling research operations across the org
• Strong organizational, planning, and time management skills
• Excellent collaboration & communication skills with the ability to clearly articulate a problem space, sometimes in various ways to meet the needs of different recipients
• Experience using remote research tools (like UserZoom, UserTesting, Miro etc.)
• Flexible schedule to facilitate meetings across international time zones (crucially: spanning California to Europe time zones)
  
  

Preferred But Not Required

• An advanced degree in psychology, human-computer interaction (HCI) anthropology, data science, cognitive science or a related field
• Familiarity with or interest in Information Technology (IT) services, enterprise technologies, SaaS or digital workplace platforms
• Experience working in or with technology services or IT organizations
• Familiarity working with any of the following tools would be helpful: Adobe AEM, Adobe Sign, Adobe Workfront, Microsoft Dynamics and Power Apps, ServiceNow, Jira