User Experience Researcher

Put your expertise to work where it truly matters—advancing how physicians are evaluated to improve patient care. At ABIM, your work won’t just ship features; it will influence how doctors demonstrate competence in a system that impacts millions of lives.

The ABIM Emerging Technologies Department is a small, agile group bringing startup energy to a physician-led nonprofit that has defined medical certification for nearly a century. We partner closely with clinicians, psychometricians, and designers to rethink assessment from the ground up—making it more meaningful, more equitable, and more reflective of real-world practice. We’re also reimagining how we work internally, creating space for experimentation, learning, and better ways of solving hard problems. If you’re motivated by mission, energized by ambiguity, and drawn to work that has real-world consequences, you’ll find this work deeply rewarding.

The User Experience (UX) Researcher is a discovery-driven role within the Innovation Science team in Emerging Technologies. You’ll conduct generative and evaluative research that shapes the future of physician assessment—working directly with diplomates, training programs, and healthcare professionals to uncover unmet needs and test early ideas. This is not a traditional optimization role; it’s about exploring the unknown, making sense of complex systems, and guiding high-stakes decisions through rigorous, human-centered research. You’ll translate qualitative and quantitative insights into clear direction, ensuring solutions are usable, equitable, and aligned with ABIM’s mission.

Reporting to the Manager, Innovation Science, the User Experience (UX) Researcher has the following primary responsibilities:

• Lead discovery and generative research through interviews, contextual inquiry, field observations, and diary studies to uncover unmet needs and opportunity areas.
• Conduct multi‑stakeholder research with diplomates, health systems, training programs, and internal teams to understand ecosystem dynamics and workflows.
• Design and execute evaluative research including concept testing, prototype testing, and early MVP validation.
• Apply mixed‑methods rigor by integrating qualitative insights with surveys and structured quantitative findings.
• Translate insights into action by defining learning objectives and delivering clear, decision‑ready recommendations.
• Communicate findings effectively through journey maps, ecosystem maps, and executive‑ready synthesis decks.
• Collaborate cross‑functionally and ethically to embed research into pilot design, identify risks related to fairness and trust, and ensure alignment with ABIM standards.
  
  

Requirements for this role include a Bachelor’s degree in Human‑Computer Interaction, Psychology, Behavioral Science, Human Factors, Anthropology, or a related field. A minimum of 2–4 years conducting qualitative and mixed‑methods research in product, service design, or innovation environments is required. An advanced degree may be considered in lieu of professional experience.

Experience in healthcare, education, or other regulated industries is preferred; experience supporting early‑stage innovation teams is a plus. Candidates with a driven curiosity for new technology and breakthrough innovations will flourish in this role.

A demonstrated knowledge of the following research tools, methods, and skills is necessary to succeed in this role:

• UX research and testing tools (e.g., Qualtrics, UserTesting, Dovetail, or similar)
• Qualitative research methods, including interview design, thematic analysis, and synthesis
• Survey design and basic quantitative literacy
• Research synthesis and insight communication to support decision‑making
• Strong written and verbal communication skills, with the ability to translate ambiguity into structured research plans
  
  

This role is based in our offices at 510 Walnut Street, Philadelphia PA, with the ability to work remotely three days a week. Our technology and facility teams provide and support a seamless hybrid work environment for all employees.

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At the American Board of Internal Medicine (ABIM), our team of unique and talented professionals, and the inspiring work they do, are essential to meeting the needs and expectations of ABIM’s diverse community of physicians.

ABIM is like no other workplace, and we are proud of it. We are committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation and benefit offerings.

We look forward to learning more about your interest in joining our team. EOE