User Experience Researcher

Diversified Services Network, Inc. (DSN) is seeking a full-time UI UX Designer to join our team in Tucson, AZ! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

Make sure to apply with all the requested information, as laid out in the job overview below.

Job Responsibilities

• Translate qualitative and quantitative research findings (usability testing, field studies, simulations) into clear, prioritized insights and recommendations that inform HMI, display, and overall heavy equipment UX decisions.
• Clarify operator, customer, and business needs and synthesize them into evidence‑based interaction concepts that support safe, efficient, and intuitive operation of heavy equipment in real‑world conditions.
• Understanding of research methodologies and experience facilitating research for physical‑digital systems.
• Experience integrating user research into product designs and design practices
• Communicate with design and other cross-functional collaborators on prototype requirements to test and iterate.
• Document key goals, themes, elements, and behaviors that must be implemented by downstream design teams.
• Create shareable UX artifacts based on the team’s research and activities (such as journey maps, storyboards, and user flows, etc)
• Create and maintain shareable UX research artifacts, such as operator journeys, task flows, mental models, storyboards, and experience maps, to align cross‑functional teams around operator needs and context of use.
• Incorporate ergonomics and human‑factors considerations into UX research planning and synthesis, ensuring physical, cognitive, and interaction demands are holistically addressed in HMI and cab experience.
• Prioritize research needs/backlog based on pr