IT Technician Level 1

Job Title:

Information Technology Technician I (IT Tech I)

Reports To:

Chief Technology Officer

FLSA Status:

Non-Exempt

Job Summary:

The IT Tech I provides first-level technical support and assistance to staff, students, and administrators across all three campuses. This entry-level role is responsible for troubleshooting, installing, maintaining, and repairing hardware, software, and networked systems to ensure seamless operation of instructional and administrative technology.

Essential Duties and Responsibilities:

• Provide front-line technical support for desktops, laptops, Chromebooks, iPads, printers, interactive boards, document cameras, and other school technology.
  
  
• Troubleshoot hardware, software, and network issues reported by staff, students, and administration at all campuses.
  
  
• Install, configure, and maintain operating systems, software applications, and educational platforms.
  
  
• Assist in onboarding and setting up new devices for staff and students, including imaging, software installation, and account configuration.
  
  
• Support classroom technology, including projectors, smartboards, sound systems, and audiovisual equipment.
  
  
• Perform routine maintenance and updates on hardware and software to ensure optimal performance.
  
  
• Respond to help desk tickets in a timely manner, documenting all issues and resolutions.
  
  
• Assist with user account management (email, Google Workspace, network logins).
  
  
• Provide basic support for the school’s network, including wireless connectivity and troubleshooting.
  
  
• Track and maintain an accurate inventory of technology equipment and supplies across campuses.
  
  
• Provide on-site technical support at any of the three campuses as needed, with occasional travel between locations.
  
  
• Escalate unresolved or complex issues to higher-level IT staff or external vendors.
  
  
• Maintain data security, privacy, and confidentiality protocols in accordance with school policies.
  
  
• Support technology setup for school events, testing, and professional development.
  
  
• Stay current with relevant technology trends, especially educational technology.
  
  

Qualifications:

Education and Experience:

• High school diploma or equivalent required; associate’s degree in information technology, computer science, or related field preferred.
  
  
• One year of experience in IT support or help desk role preferred; relevant certifications may substitute for experience.
  
  

Knowledge, Skills, and Abilities:

• Basic knowledge of Windows, ChromeOS, and Mac operating systems.
  
  
• Familiarity with Google Workspace for Education (G Suite).
  
  
• Understanding of basic networking (IP, DNS, DHCP, Wi-Fi).
  
  
• Ability to diagnose and resolve technical issues with hardware, software, and peripherals.
  
  
• Excellent communication and customer service skills when supporting users of varying technical abilities.
  
  
• Ability to manage multiple tasks and prioritize in a fast-paced K-12 environment.
  
  
• Ability to work independently and travel between school campuses as required.
  
  
• Ability to lift and move equipment up to 50 lbs.
  
  

Certifications (Preferred but not required):

• CompTIA A
  
  
• Google IT Support Professional Certificate
  
  
• Google Certified Educator (Level 1)
  
  

Work Environment:

• Primarily indoors across office, classroom, and server room environments.
  
  
• Requires local travel between three school campuses using personal or school-provided transportation.
  
  
• Occasional evening or weekend hours may be required for technology deployments or maintenance.
  
  

Special Requirements:

• Valid driver’s license and reliable transportation for inter-campus travel.