Continuing Education Coordinator (Temporary)

Job Description As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. The UW Department of Environmental and Occupational Health Sciences (DEOHS), housed in the School of Public Health, is seeking a full-time Continuing Education Coordinator to join a team of instructors, staff, and faculty providing professional continuing education courses throughout the Northwest Region. DEOHS is one of five departments in the School of Public Health and focuses on the prevention and intervention of environmental and occupational health injuries and illnesses through research, teaching and service. The Continuing Education Coordinator will join a small team of instructors and staff dedicated to serving the educational needs of workers, business leaders, and occupational health and safety practitioners. The courses are offered through the Occupational Safety and Health Continuing Education Programs (OSHCE) held in Alaska, Washington, Oregon, and Idaho Courses and events are in-person, virtual, and on-line serving about 3500 participants per year through 250 course offerings. In addition, OSHCE administers a health and safety train-the-trainer program with 1100 active trainers. This position has three arlude treas of responsibility, customer service, program administrative support, and trainer outreach support. Customer service requires interacting with diverse groups engaged in occupational health and safety. This includes providing important day-to-day support to prospective and enrolled students, business liaisons, instructors, and other members of the UW community. Requests incacking courses, updating transcripts, tracking progress in certificate programs, monitoring and processing course payments, helping with registration and payment transfers, resolving billing and user account-related issues, and handling escalations. Program administrative support is for over 250 courses offered by OSHCE. This includes course logistics, conducting close-out processes, information and retention compliance, shipping content, updating transcripts, providing certificates, and reporting. Support for the OSHA Outreach Training Program to include printing and shipping OSHA cards, updating records, adhering to information retention compliance, and reporting. Key Responsibilities Customer Service Support (50%): Customer service requests come in via phone, email, website, and referrals on a regular basis. This position will use the Service Now incident management system to open, assign, close, and monitor customer requests, website adds and changes, and communication issues. Use Service Now incident management system to open, assign, close, and monitor requests daily for customer issues, website updates, and communication issues. Create knowledge base articles for common questions and incidents. Provide weekly and monthly reports on customer requests by category, service level, and person who resolved. Identify efficiencies and improvements to eliminate customer issues, such as updating website messaging and course messaging. OSHCE Program Support (30%): Under limited and moderate supervision, this position will conduct course completion and close out tasks, provide metrics and reporting, and provide course logistical support including shipping and mailing. Monthly Course Close Out Coordinate course close out and records retention activities following detailed protocols. Process registrations via bulk processing for offline events and contracts. Print course completion certificates. Prepare and ship award letters, certificates, and diploma. Track student progress in online courses via tracking logs. Update grades and record completion status in system. Collect, review, and summarize student evaluations for OSHCE programming and report submissions. Course & Department Reporting. Reports and summaries of the class schedules (both virtual and in-person). Reports on student enrollment and course completion. Grant reporting, departmental reports, and other inquiries Course & Instructor Logistics. Provide instructor assistance (about 20 instructors per year) with daily course needs and logistics. Set up the classrooms for in person and monitor the facility throughout the day to assess supply needs. Serve as a facilitator for virtual classroom course offerings. Ship educational materials for classes and events and manage inventory of manuals and shipping materials including order replacements. Participate in the roster of staff providing breaks to the building front desk personnel. OSHCE Outreach Training Program Support (20%): We offer classes required to become OSHA authorized Outreach Trainers. This position supports this program by meeting processing, auditing, and reporting requirements. Process OSHA Outreach Training Reports daily. Audit the Training Reports and notify the trainers if incorrect or incomplete reports are received. Manage the outreach student card process: print cards, review for accuracy, process card replacement requests, and process payments for OSHA Outreach Training Program card orders. Provide feedback and recommendations on workflow for improving efficiency. Required Qualifications To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and any additional requirements listed below. Minimum Qualifications Master’s degree in communications, marketing, business, public health or related field and at least one year of administrative experience (OR equivalent experience/experience). Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Additional Qualifications Demonstrated excellent customer service, attention to detail, and ability to handle concurrent projects with varying deadlines in a fast-paced environment. Proficiency with Microsoft Office, Adobe Acrobat, organization and communication skills. Preferred Qualification Experience with continuing education in a higher education setting.  Experience with excel reporting, incident tracking and management systems, and interest in worker health and safety. Working Conditions In-person, onsite position, Monday – Friday. Compensation, Benefits and Position Details Pay Range Minimum: $60,000.00 annual Pay Range Maximum: $60,000.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/ Shift: First Shift (United States of America) Temporary or Regular? This is a temporary position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. Use the filters or enter keywords in the search box (such as “custodian,” “nursing” or “manager”) to explore available opportunities. To find temporary opportunities, enter “temporary” in the search box. If you are a current UW employee: You must log into Workday and apply internally through the UW Jobs Hub. Looking for faculty, librarian or academic staff positions? Please visit our Academic Jobs site. Looking for student employment? Learn more on our Student Employment site. There are many perks to working for the University of Washington. Learn more about the benefits that could be available to you as a UW employee. 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Salary : $60,000