Applications Analyst 3 - Epic Beaker-AP

UW MEDICINE IT SERVICES has an outstanding job opportunity for an Applications Analyst 3 – Epic Beaker-AP!

WORK SCHEDULE

• 100% FTE – 40 hours per week
• Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday

POSITION HIGHLIGHTS

• 100% remote opportunity
• Values-based work environment
• Active departmental Equity, Diversity, and Inclusion Committee
• 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
• 100% matching, 100% immediately vesting 403(b)

PRIMARY JOB RESPONSIBILITIES

• Perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements and work with user groups to provide diagnostic assistance and resolution to questions and problem direction
• Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
• Meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed
• Develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements
• Track and provide regular project status updates to leaders, customers, and stakeholders on progress and obstacles
• Lead small projects or larger project sub-components that may include cross-functional teams
• Identify improvement opportunities through analysis
• Provide consistent and timely IT service deliverables using thorough analysis and thoughtful application of technologies
• Test all scenarios conforming to quality standards at the solution level
• Evaluate and implement management requests for information to generate reporting requirements

REQUIREMENTS

• Bachelor's degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience
• Currently holds 2 or more current Epic certifications (or equivalent in other EHR systems) OR has obtained Epic proficiency (or equivalent) and has consistently demonstrated technical competencies for 4 years in relevant functional/business area
• Epic Beaker-AP certification is REQUIRED
• 4 years of overall experience to include the below:
• 2 years providing EHR systems application maintenance/support
• Demonstrated experience serving as a role model in providing an exceptional business partnership with customers, continuously adapting to their needs and feedback
• 2 years’ experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)
• Demonstrated ability to translate business requirements into design specifications, follow technical change control processes, and maintain technical documentation
• Experience mentoring others to increase overall professional effectiveness
• Demonstrated ability to manage small to medium sized IT projects and/or process improvement initiatives
• Experience developing and executing test plans and test cases
• Experience supporting large scale enterprise customers, both internal and external
• Experience walking clients using systems, preferably in a healthcare environment

Become part of our team. Join our mission to make life healthier for everyone in our community.

EO employer – M/F/Vets/Disabled