What are the responsibilities and job description for the Nutrition Services Call Center Representative position at UW Health?
Job Description
Work Schedule:
100% FTE, day/evening shift. This position works 11:00 am to 7:30 pm 5 days per week, with every other weekend required. Hours may vary based on the operational needs of the department. This position is remote for individuals living in Wisconsin or Illinois after in-office training is complete. When in person you will work at 8501 Excelsior Drive.
Be part of something remarkable
Bring your passion for helping people to the #1 hospital in Wisconsin! As a Culinary Call Center Representative, you’ll play a strong role in Culinary Services by placing patient meal orders in the call center. Use your customer service skills and knowledge of clinical diets and allergens in this role.
We are seeking a Nutrition Services Call Center Representative to:
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
Work Schedule:
100% FTE, day/evening shift. This position works 11:00 am to 7:30 pm 5 days per week, with every other weekend required. Hours may vary based on the operational needs of the department. This position is remote for individuals living in Wisconsin or Illinois after in-office training is complete. When in person you will work at 8501 Excelsior Drive.
Be part of something remarkable
Bring your passion for helping people to the #1 hospital in Wisconsin! As a Culinary Call Center Representative, you’ll play a strong role in Culinary Services by placing patient meal orders in the call center. Use your customer service skills and knowledge of clinical diets and allergens in this role.
We are seeking a Nutrition Services Call Center Representative to:
- Provide a high level of customer service by taking patient’s meal requests over the phone.
- Assist patients in planning a healthy meal in compliance with their diet order and food allergies.
- Process electronic nutrition orders by transferring information from the patient’s medical record into our food service software.
- An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
- Access to UW Health’s Wellness Options at Work that support employee/family well-being.
- Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
- Evening or night shift differential
- High School Diploma or equivalent Required
- Associate's Degree in Hospitality Preferred
- 1 year experience in an Administrative Support or related position Required
- 1 year experience in a call center and/or background in nutrition Preferred
- ServSafe Certification Preferred
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.