What are the responsibilities and job description for the Guest Services Ambassador position at UW Health?
Job Description
Work Schedule:
This is a full-time, 100% FTE position. Scheduled hours are Monday through Friday, 9:00 AM - 5:30 PM, with flexibility required based on patient volume. The schedule may occasionally be adjusted to 8:00 AM - 4:30 PM or 7:30 AM - 4:00 PM as needed. Hours may vary based on the operational needs of the department.
Be part of something remarkable
Bring your excellent customer service skills to UW Health and set a positive tone for an outstanding guest experience.
We are seeking a Guest Services Ambassador to:
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.
Job Description
Work Schedule:
This is a full-time, 100% FTE position. Scheduled hours are Monday through Friday, 9:00 AM - 5:30 PM, with flexibility required based on patient volume. The schedule may occasionally be adjusted to 8:00 AM - 4:30 PM or 7:30 AM - 4:00 PM as needed. Hours may vary based on the operational needs of the department.
Be part of something remarkable
Bring your excellent customer service skills to UW Health and set a positive tone for an outstanding guest experience.
We are seeking a Guest Services Ambassador to:
- Create a welcoming first impression by providing exceptional customer service and assistance to patients at the clinic entrance.
- Assist patients with entering and exiting vehicles, coordinate valet pick-up services, and help navigate the arrival process.
- Support patient mobility by assisting with wheelchair transfers and escorting patients to appointments as needed.
- An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
- Access to UW Health’s Wellness Options at Work that support employee/family well-being.
- Tuition reimbursement - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
- Customer service experience, administrative support, retail, or related experience (Preferred)
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.
Job Description