What are the responsibilities and job description for the Hourly Pooled - Student Financial Services Representative position at UW Candidate Experience?
Join Our Campus Community!
Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!
At the University of Wyoming, we are committed to creating a supportive and enriching workplace.
JOB TITLE:
Student Financial Services Representative
JOB PURPOSE:
Provide front counter customer service support for Student Financial Services
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Staff the front counter and assist visitors in person, by phone, and via email.
• Monitor shared email inboxes and respond promptly or route inquiries to appropriate staff.
• Represent the office at orientations, workshops, resource fairs, and other outreach events.
• Discuss financial topics with students and families in a clear, professional, and supportive manner.
• Serve as a peer counselor to help improve financial literacy across campus.
• Provide general office support as needed.
COMPETENCIES:
• Ability to learn
• Attention to detail
• Consistency
• Initiative
• Service orientation
• Teamwork
• Sensitivity
MINIMUM QUALIFICATIONS:
• Be a student on UW’s main campus who can work 15-20 hours per week during the academic year. Summer hours will be available if interested.
• Have strong communication and customer service skills
• Be comfortable discussing financial topics and learning new information
• Be professional, reliable, and detail-oriented
• Work independently and as part of a team
• Be familiar with Microsoft Office Suite (especially Outlook and Excel)
DESIRED QUALIFICATIONS:
Prefer candidates have some office-related and customer service experience, but will consider other experience
REQUIRED APPLICATION MATERIALS:
Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:
- Resume
- Contact information for two references (prefer work-related)
Due to a current system limitation, you may only be prompted to upload your resume/CV and a Cover Letter. To ensure your application is complete, we recommend you put all of your application materials into one file with your cover letter. However, if you're experiencing any issues in doing so, please send any additional application materials to recruit@uwyo.edu, and a recruiter will manually add them to your application packet. To help us process your application more efficiently, please include the 6-digit job ID number (located at the bottom of the job posting) in your email.
WORK LOCATION:
On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.
HIRING STATEMENT/EEO:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.
ABOUT LARAMIE:
The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.
Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range and the metropolitan Denver area. Laramie’s beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/