What are the responsibilities and job description for the Hourly Pooled - ATS Student Technician position at UW Candidate Experience?
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JOB TITLE:
Academic Technology Services - ATS Student Technician
JOB PURPOSE:
Provide front line tech provisioning, equipment delivery and set-up, and in-person technical assistance.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
ATS Technicians provide diagnostics, and troubleshooting for Student Computer Lab systems and printers, personal computers, tablets, and phones. All our services focus on assisting students, faculty and staff. We are a resource for internet access in the dorms and UW apartments, and facilitate a check out program consisting of laptops, tablets, and multimedia devices for students.
During Summer semesters, technicians assist in the replacement of a large portion of the student lab computers.
WORK LOCATION:
On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.
MINIMUM QUALIFICATIONS:
Education: Enrolled College Student
Experience: Customer Service experience
Other requirements:
- Working knowledge of consumer technology
- Valid driver's license with a motor vehicle record (MVR) that is compliant with the University Vehicle Use Policy.
DESIRED QUALIFICATIONS:
Our ATS Student Techs are a critical part of providing quality IT services.
The most important skills for a ATS Student Tech are:
- Willingness to learn
- Flexibility to work where needed
- Communication, both verbal and written
- Motivation to take initiative
REQUIRED MATERIALS:
Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work-related references.
HIRING STATEMENT/EEO:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.
ABOUT LARAMIE:
The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university.
Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/
(Academic Technology Services) ATS Student Technicians work primary in the Information Technology Center. They travel across campus to trouble shoot and diagnose systems in Student Computer Labs, and other public areas.