What are the responsibilities and job description for the Office Representative position at UVM Health - Porter Medical Center?
At Porter Medical Center we are improving the health of our community, one patient at a time.
Job Description
The Front Office Representative serves as the first point of contact for patients and visitors, creating a welcoming and professional environment both in person and over the phone. This role is essential in ensuring a seamless patient experience by efficiently coordinating front desk operations, maintaining accurate information, and supporting clinical workflows. The ideal candidate delivers exceptional customer service, demonstrates strong organizational skills, and thrives in a fast-paced healthcare setting.
Key Responsibilities
Benefits
Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include:
Job Description
The Front Office Representative serves as the first point of contact for patients and visitors, creating a welcoming and professional environment both in person and over the phone. This role is essential in ensuring a seamless patient experience by efficiently coordinating front desk operations, maintaining accurate information, and supporting clinical workflows. The ideal candidate delivers exceptional customer service, demonstrates strong organizational skills, and thrives in a fast-paced healthcare setting.
Key Responsibilities
- Greet and check in patients professionally and courteously
- Answer calls, take accurate messages, and direct inquiries appropriately
- Schedule, confirm, and adjust appointments
- Maintain accurate patient demographic and insurance information
- Collect co-pays, balances, and process payments
- Coordinate referrals, authorizations, and follow-ups
- Manage medical records per policy
- Open/close office and maintain organized front desk operations
- High school diploma or equivalent
- Medical office experience and terminology preferred
- Strong communication, multitasking, and organizational skills
- Basic computer skills and business math
- Physician office experience preferred
- Sitting, standing, walking, and light lifting (up to 10 lbs)
- Frequent computer and phone use
Benefits
Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include:
- Medical, Dental and Vision Insurance
- 403(b) Retirement Plan
- Tuition Advance Program
- Combined Time Off (CTO) - paid holidays, vacation, sick and personal time
- Employee Assistance Program (EAP)
- Employee Discounts
- Pet Insurance
Salary : $21 - $31