What are the responsibilities and job description for the Operations Support Specialist position at UVM Health - Alice Hyde Medical Center?
General Summary
The Operations Support Specialist (OSS) is a lead position and an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors. The OSS acts as the lead by assisting the Practice Supervisor in coordinating work activities, resolving problems, training, orientation, and contributes to performance evaluations of the support staff. The incumbent will provide functional guidance to the administrative staff and act as a liaison between the providers and staff. The Operations Support Specialist will assist in developing and implementing improvements in their site by making recommendations to processes, staffing, resource utilization, scheduling, and other activities with the goal of improving service to our patients. The Operations Support Specialist will direct the workflow of support staff and is responsible for ensuring all key operational metrics are monitored and performance goals achieved. The OSS is responsible for escalating any issues beyond their scope to the Practice Supervisor.
Education
The Operations Support Specialist (OSS) is a lead position and an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors. The OSS acts as the lead by assisting the Practice Supervisor in coordinating work activities, resolving problems, training, orientation, and contributes to performance evaluations of the support staff. The incumbent will provide functional guidance to the administrative staff and act as a liaison between the providers and staff. The Operations Support Specialist will assist in developing and implementing improvements in their site by making recommendations to processes, staffing, resource utilization, scheduling, and other activities with the goal of improving service to our patients. The Operations Support Specialist will direct the workflow of support staff and is responsible for ensuring all key operational metrics are monitored and performance goals achieved. The OSS is responsible for escalating any issues beyond their scope to the Practice Supervisor.
Education
- Associates Degree in Business or related field is preferred or equivalent combination of education and experience is necessary.
- Minimum of one year of experience in a relevant healthcare setting.