Director of Implementation

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We are seeking an experienced and visionary Director of Implementation to lead UVeye’s customer Implementation organization, ensuring the seamless deployment of our systems across dealership clients. This role will oversee a team of Implementation Managers and the Site Readiness team, responsible for delivering exceptional client experiences, operational readiness, and successful system installations. The ideal candidate combines strategic thinking with strong operational execution, fostering collaboration across Sales, Operations, Engineering and Customer Success to drive scalability and customer satisfaction.

A day in the life and how you’ll make an impact:

• Lead, mentor, and develop a high-performing Implementation team to ensure alignment with company goals and customer success objectives.
• Define and execute scalable Implementation strategies that drive operational efficiency and customer satisfaction.
• Oversee all dealership Implementation projects from contract signature through handoff, ensuring timely, high-quality delivery.
• Standardize Implementation workflows, documentation, and communication for consistent execution across regions.
• Collaborate cross-functionally with Sales, Operations, Engineering, and Customer Success to align on project goals and client transitions.
• Implement and optimize project management tools and systems to track progress, allocate resources, and measure performance.
• Anticipate risks, identify bottlenecks, and proactively implement solutions to maintain project timelines.
• Use data and client feedback to measure Implementation effectiveness, report key metrics, and continuously improve processes.
• Serve as a key stakeholder in aligning implementation capacity and readiness with sales forecasts and organizational growth.
  
  

Requirements:

• 6 years of experience in customer success, implementation, or operational leadership, including at least 3 years managing teams.
• Proven success leading large-scale onboarding or implementation programs for hardware or technology solutions in the automotive or dealership industry.
• Excellent organizational and communication skills with the ability to influence at all levels of the organization.
• Experience managing cross-functional projects involving multiple internal and external stakeholders
• Proficiency with project management and CRM systems (e.g., Salesforce, Asana).
• Strategic mindset with a passion for operational excellence, process improvement, and team development.
• Ability to thrive in a fast-paced, high-growth environment with shifting priorities and rapid scaling.
• Strong understanding of dealership operations and service lane processes is a plus
• Experience managing projects involving networking, electrical, and construction components is a plus
  
  

Ideally, we’re looking for:

• A strategic and hands-on leader who builds structure and clarity in a growing organization.
• Someone who motivates teams, drives collaboration across departments, and maintains a customer-first mindset.
• A problem-solver who thrives in fast-paced environments, uses data to guide decisions, and communicates with confidence and empathy to ensure every client’s success.
  
  

Benefits we offer:

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.
  
  

Compensation:

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $140,000 - 180,000 In addition, this position is also eligible for Bonus.

Why UVeye:

• Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
• Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
• Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
  
  

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.