What are the responsibilities and job description for the Information Technology Technical Lead (On-site) position at UTTERMOST?
About Uttermost
At Uttermost, we are dedicated to providing our customers with high-quality home furnishings and accessories. Our team thrives on innovation, collaboration, and excellence. We’re seeking a talented IT Technical Lead to join our growing IT team and help drive forward key technology initiatives that support the success of our business.
Position Overview
The IT Technical Lead will play a critical role in designing, managing, and delivering IT projects across the organization. This individual will work closely with the IT Director, department leaders, and project stakeholders to ensure that technology solutions are implemented effectively, securely, and in alignment with business goals. The role requires a hands-on leader with strong technical expertise, proven project management skills, and the ability to guide teams through complex IT challenges.
Key Responsibilities
- Lead and manage the execution of key IT projects, from planning and design through implementation and support.
- Serve as the primary technical lead on initiatives involving infrastructure, networking, systems, applications, and security.
- Collaborate with the Director of IT to establish project priorities, timelines, and resource allocations.
- Provide technical guidance and mentorship to IT staff and cross-functional project teams.
- Develop and maintain documentation for systems, processes, and project deliverables.
- Ensure compliance with security best practices, data protection policies, and industry standards.
- Troubleshoot and resolve escalated technical issues in a timely manner.
- Partner with vendors and external service providers to support IT solutions and services.
- Identify opportunities for innovation, efficiency, and automation within IT operations.
- Other duties as deemed necessary by Management
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 5 years of progressive experience in IT roles, with at least 2 years in a leadership or project lead capacity.
- Strong technical expertise in one or more of the following areas: networking, cloud platforms (Azure, AWS, or similar), enterprise applications (ERP, CRM), IT infrastructure, or cybersecurity.
- Demonstrated experience managing full lifecycle IT projects.
- Excellent problem-solving, communication, and collaboration skills.
- Ability to balance hands-on technical work with leadership responsibilities.
- Familiarity with ITIL practices, project management methodologies, and security frameworks is a plus.
- Familiarity with Fourth Shift ERP is a plus.