What are the responsibilities and job description for the Information Technology Support Technician (on-site) position at UTTERMOST?
About Uttermost
At Uttermost, we are dedicated to providing our customers with high-quality home furnishings and accessories. Our team thrives on innovation, collaboration, and excellence. We’re seeking an IT Support Technician to join our growing team and help keep our technology running smoothly so our business can continue to grow and succeed.
Position Summary
The IT Support Technician will support the IT Director in maintaining and improving Uttermost’s technology infrastructure. This role involves providing technical support to end users, ensuring systems remain secure and efficient, and assisting with the implementation of new technologies. The ideal candidate will be detail-oriented, eager to learn, and have at least one year of experience in an IT support role.
Key Responsibilities
- Provide day-to-day technical support for hardware, software, and networking issues.
- Install, configure, and maintain computer systems, printers, mobile devices, and other IT equipment.
- Monitor system performance and troubleshoot issues to ensure minimal downtime.
- Assist with user account management, password resets, and access requests.
- Support the rollout of updates, patches, and new technology solutions.
- Maintain accurate documentation of IT systems, processes, and support activities.
- Collaborate with the IT Director on system upgrades, security initiatives, and technology projects.
- Ensure compliance with company policies and IT best practices.
Qualifications
- 1 year of experience in an IT support or technician role.
- Strong understanding of Windows operating systems, Microsoft Office 365, and basic networking concepts.
- Familiarity with hardware setup, maintenance, and troubleshooting.
- Excellent problem-solving skills and attention to detail.
- Strong communication and customer service skills.
- Ability to manage multiple tasks and prioritize effectively.
- Associate’s degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience).