What are the responsibilities and job description for the Luxury Villa General Manager | Pre-Opening in Ceará, Brazil position at Utopia Design?
BRAZILIAN NATIONALS ONLY
We are looking for an experienced Luxury Villa General Manager to lead the complete pre-opening and ongoing operation of an ultra-luxury private villa in Jericoacoara, Brazil.
This is not a traditional hotel General Manager position.
We are looking for a highly operational leader who has successfully opened luxury hospitality properties from scratch, built high-performing teams, implemented operational systems, created SOPs, and delivered exceptional guest experiences.
You will be responsible for transforming an architectural project into a fully operational luxury hospitality experience.
Key Responsibilities
Pre-Opening
We are looking for an experienced Luxury Villa General Manager to lead the complete pre-opening and ongoing operation of an ultra-luxury private villa in Jericoacoara, Brazil.
This is not a traditional hotel General Manager position.
We are looking for a highly operational leader who has successfully opened luxury hospitality properties from scratch, built high-performing teams, implemented operational systems, created SOPs, and delivered exceptional guest experiences.
You will be responsible for transforming an architectural project into a fully operational luxury hospitality experience.
Key Responsibilities
Pre-Opening
- Lead the entire pre-opening process from planning to launch
- Develop and implement operational strategies
- Create SOPs, operational manuals, policies and service standards
- Build departmental workflows and operational procedures
- Coordinate suppliers, contractors and operational partners
- Implement PMS and operational systems
- Define staffing plans and organizational structure
- Develop budgets and operational forecasts
- Prepare the property for a flawless opening
- Recruit, interview and hire all operational staff
- Build and develop a high-performing team
- Lead onboarding and training programs
- Conduct performance evaluations
- Coach and mentor department heads
- Manage disciplinary actions when necessary
- Make hiring and termination decisions
- Foster a culture of accountability and excellence
- Minimum 5 years as General Manager, Operations Manager or Director of Operations in luxury hospitality
- Proven experience leading at least one complete pre-opening of a luxury hotel, resort or private villa
- Experience creating SOPs from scratch
- Experience building operational departments
- Experience recruiting, hiring, onboarding, developing and terminating employees
- Strong leadership across multiple departments
- Budget management experience
- Vendor and contractor management experience
- Fluent English (spoken and written)
- Willingness to relocate to Jericoacoara
- Forbes Five-Star or Leading Hotels experience
- Luxury boutique hotels
- Luxury villas
- Ultra-luxury resorts
- International hospitality experience
- Competitive compensation (USD/EUR), based on experience
- Performance-based annual bonus
- Contractor agreement (PJ)
- 28 days of paid annual leave
- Relocation support to Jericoacoara
- Temporary accommodation assistance during relocation
- Opportunity to lead the pre-opening of an exclusive ultra-luxury private villa
- High level of autonomy and decision-making authority
- International work environment
- Career growth within a fast-growing luxury hospitality and real estate company
- Work alongside multidisciplinary teams in architecture, design and development