What are the responsibilities and job description for the PBL Surgery Scheduler - Galveston position at UTMB Health?
EDUCATION & EXPERIENCE
Minimum Qualifications:
Bachelor degree and one year experience or High School diploma or equivalent and three years
clerical or customer service experience
JOB DESCRIPTION
Scope/Function:
The Surgery Scheduler coordinates operating rooms and the schedules of
surgeons/staff needed for the procedure.
Collects and analyzes data on patient surgical cases and
availability of operating suites to improve patient care and maximize operating room utilization.
Tasked with maintaining balanced operations between nursing services, anesthesia, faculty/community
surgeons, and available equipment.
ESSENTIAL JOB FUNCTIONS
• Identify and assign operating suites for all surgical cases in conjunction with various suite capabilities
and available clinical staff.
• Responsible for facilitating patient assignments and communicates regularly with the clinical
operations staff on all placement issues so that they can be addressed promptly.
• Perform data entry of patient accounts, including but not limited to, procedure description and code,
region, laterality, anesthesia type, Surgeon, service, and pre-op diagnosis.
• Answers calls and provides high level customer service in all interaction with customers.
• Maintains patient confidentiality regarding access to patient and other clinical information via email,
computer, and fax.
• Addresses concerns of clinical teams and provides recovery and escalates issues to appropriate chain
of command as needed.
• Monitor case durations and make appropriate adjustments as requested to ensure accurate
scheduling.
• Ensure financial authorization of scheduled elective cases. Work in conjunction with financial team to
escalate clearance on necessary patients.
• Provides department leadership updates regarding placement needs.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.