Pharmacy Informatics Supervisor - Huntsville Central Pharmacy

The mission of Correctional Managed Care is to address the healthcare needs of underserved patient populations within the Texas Department of Criminal Justice (TDCJ) and the Texas Juvenile Justice Department (TJJD).

JOB SUMMARY:

The Pharmacy Informatics Supervisor is responsible for ensuring safe, timely, compliant, efficient, and productive workflows and for coordinating the day-to-day activities of informatics staff.  The Pharmacy Informatics Supervisor may be responsible for the direct supervision of any combination of Pharmacist Informatics Specialists, Pharmacy Informatics Solutions Specialists, Pharmacy Technologist Specialists, Pharmacy Informatics Solutions Specialist, pharmacy learners, or support staff. 

The Pharmacy Informatics Supervisor will be required to use advanced communication and project management skills to lead quality and efficiency improvement efforts.  The Pharmacy Informatics supervisor will ensure improvement efforts align with priorities and timelines of the organization and will do so by working collaboratively with Pharmacy leadership, Information Services, and other key stakeholders.

This position is responsible for the oversight of the design, configuration, implementation, optimization, maintenance, and support of intermediate to highly complex clinical systems related to pharmacy computer application systems and automation (e.g., Epic, Pearl, packaging automation, carousels, robot, automated dispensing cabinets, etc.) and compliance with all applicable regulations and organizational policies. 

ESSENTIAL JOB FUNCTIONS:

• Able to perform all the duties required of Pharmacist Informatics Specialist as needed.
• Serve as primary technology and informatics subject matter expert and possess a high level of understanding at a detailed level for all workstreams. 
• Lead and work as the point person and report on the development and implementation of pharmacy technology infrastructure, informatics systems, and automation.
• Assign project tasks based on team members’ individual strengths, skill sets, and experience level.
• Responsible for tracking and reporting on vendor compliance management including monitoring vendors against service level agreements and contractual requirements including, but not limited to, delivery schedules and quality. 
• Supervises and manages day-to-day operations of assigned pharmacy informatics systems and automation and associated informatics staff.
• Supervises, manages, orients, maintains performance evaluation standards, and evaluates all assigned professional and supportive personnel.
• Create and manage execution of staff development including leadership training, technical skills, technology use, and the latest in industry developments.
• Holds staff accountable and identifies and addresses personnel issues in a proactive and timely manner, with appropriate follow-up to improve performance.
• Makes recommendations for promotions, merit increases, and disciplinary action.
• Oversees personnel work assignments to ensure tasks are completed in a timely manner and ensures adequate staffing when absences occur.
• Coordinates the recruitment and interview process of candidates when vacancies occur.
• Addresses problems while participating in various multidisciplinary teams and committees.
• Develop and maintain departmental policies and procedures.
• Participates in the department’s strategic plan development and execution of assigned goals. 
• Collaborates with key internal and external stakeholders to assist with and deliver high quality Informatics projects and work tasks
• Adheres to internal controls and reporting structure established for department.
• Performs other related duties as required.

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent verbal and written communication skills.
• Ability to function independently and manage multiple, simultaneous projects.
• Ability to demonstrate skills in prioritizing assignments, team building, collaboration, conflict resolution, decision making, time management, and strategic planning.
• Ability to provide effective feedback and to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.
• Ability to work in a complex team environment and to collaborate with both external and internal professionals and customers as well as vendors.
• Demonstrated creativity and flexibility.
• Ability to work in a fast-paced setting and operate in high-pressure situations.
• Ability to collect and analyze data to support and make decisions.
• Experience with project documentation and testing.
• Willing to assist and help train co-workers and resolve software and automation problems or issues as they arise.
• Strong technical, analytical, project management, and problem-solving skills to support complex medication software and automation systems.

SUPERVISION

Received: Assistant Director Pharmacy Services or Pharmacy Informatics Manager or Pharmacy Informatics Officer

Given: Pharmacist Informatics Specialist, Pharmacy Informatics Solutions Specialist, Pharmacy Technologist Specialist, Pharmacy Informatics Solutions Specialist

WORK ENVIRONMENT/EQUIPMENT:

• Standard patient care equipment, related supplies, office equipment and mechanical devices.
• Work environment is located in a comfortable indoor area. . May be required to work within the confines of a prison, jail, or juvenile detention center
• Occasional lifting may be heavy and awkward, over 50 lbs.
• Vision, hearing, talking, and sense of touch abilities must be adequate enough to enable one to perform tasks quickly and accurately such as reading small print, reading from monitoring equipment, defining details, sending, and receiving clear and accurate verbal and written communication.
• Frequent periods of concentrated or focused attention will be needed to interpret visual, auditory, and sensory inputs.
• Alertness and careful attention to detail will be required.
• Must be able to perform fine hand manipulation when using computer keyboard.
• May be required to be on standby and work extended shifts in situation deemed necessary by Pharmacy Director or designee.
• May be exposed to such occupational hazards as communicable diseases, bloodborne pathogens, ionizing & non-ionizing radiation, hazardous medications, and disoriented or combative patients.

 Security clearance is required; pre-employment drug testing is also required.