HCSS Human Resources Specialist - Shared Services (Onboarding)

JOB SUMMARY:

To provide general –level expertise and analysis of the administrative and business activities related to core processes within HR Shared Services. Ensures process and operational continuity of entity and department level transactions.

ESSENTIAL JOB FUNCTIONS:

•    Develops and maintains Standard Operational Procedures (SOPs) for HR Business Service Center, updates SOPs as needed for greater efficiency and to reflect the requirements of internal stakeholders and relevant federal, State of Texas and UT system rules and regulations
•    Partners with other departments in Human Resources to identify and document best-practice processes for HR Shared Services functions, and to resolve any throughput issues 
•    Studies and analyzes data on HR Shared Services work to report on trends and identify best practice areas and areas for improvement.  Writes reports for presentation to the Director, HR Benefits & Employee Services and other HR leadership
•    Provides prompt, courteous, and accurate assistance to internal customers by investigating and actively seeking resolution to internal customers’ problems and concerns.  
•    Evaluates plans and programs within HR Business Service Center and makes recommendations for strategic changes in alignment with the organizational goals.
•    Develops and maintains accurate information within the Human Capital Management System (HCM) and HR Business Center Customer Relationship Management System (CRM).
•    Coaches, develops and consults with employees, team members and management.
•    Works cross-functionally across the spectrum of shared services comprehensive areas according to demand

•    Adheres to all UTMB and HR Shared Services policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice 
•    Maintains required documentation relating to customer interactions. 
•    Promotes individual professional growth and development by meeting requirement for mandatory/continuing education and skills competency while supporting department-based goals which contribute to the success of the organization. Serves as preceptor, mentor, and resource to HR Business Service Center Team

MARGINAL OR PERIODIC JOB FUNCTIONS:

•    Participates on project teams as assigned or performs special projects as requested by leadership
•    Adheres to internal controls and reporting structure
•    Performs related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES:

•    Experience in PeopleSoft HCM version 8.8 or higher and above average knowledge of PS-HCM data structures/modules as well as a working knowledge of MS-Excel. 
•    Demonstrates ability to manage multiple priorities and use critical thinking skills to make decisions with minimal guidance. 
•    Strong attention to detail and problem resolution skills. 
•    Maintains a high level of confidentiality when researching and responding to customer inquiries/issues.
•    Ability to work independently or in collaboration with peers and business partners in a seamless manner.
•    Ability to interpret policies and procedures within the HR Shared Services and determine when escalation of issue is appropriate. Must have strong verbal and written communication skills and ability to interact effectively with employees at all levels of the organization.