Guest Services Manager

Looking to add a detail-oriented leader to focus on the guest experience at The Stanford.

Position Summary

The Guest Services Manager oversees daily guest services operations at The Stanford Inn, while coordinating spa scheduling and supporting group stays. This role ensures a seamless guest experience from inquiry through departure by managing communication, team alignment, and smooth day-to-day operations across departments.

Key Responsibilities

• Oversee daily guest services, including inquiries, arrivals, departures, guest communication, and on-site needs.
• Ensure consistent, high-quality hospitality and step in to resolve guest concerns as needed.
• Supervise and support Guest Service Specialists through scheduling, daily direction, coaching, and training.
• Manage spa scheduling, therapist availability, guest bookings, and related internal communication.
• Prepare payroll inputs for guest services and spa staff, and provide coverage when necessary.
• Support group stays and retreats by coordinating logistics, guest flow, and communication with events staff.
• Partner with housekeeping and maintenance teams to ensure accommodations and shared spaces are guest-ready.
• Maintain operational checklists, daily priorities, and cross-department alignment.
• Other duties as assigned.

• Previous experience in guest services, hospitality, or front desk operations required.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Reliable, adaptable, and willing to step in where needed to support guests and team members.
• Proficiency with basic computer systems, email, and Microsoft software.
• Ability to stay organized, manage multiple priorities, and remain calm in a fast-paced environment.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.